L2/L3 IT Technician – Microsoft & Azure Expert

Manila Recruitment; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

Manila Recruitment is seeking an L2/L3 Technician to maintain IT systems and handle escalations. You will work on Microsoft technologies including AD, Exchange, M365, and Windows Servers, applying updates, backups, and security measures while coordinating with foreign counterparts.

You will troubleshoot complex issues, manage migrations, train junior staff, and ensure high service levels, collaborating with teams to improve processes and stay current with technology.

Qualifications

• Bachelor of Computer Science or Information Technology.
• Minimum 2–5 years in a similar role.
• Excellent troubleshooting and communication skills.
• Ability to support and resolve requests quickly and effectively.

Responsibilities

• Resolve complex issues related to Microsoft systems and applications.
• Handle escalations from L1, provide expert resolutions and collaborate with Microsoft support.
• Manage Active Directory, Exchange, Microsoft 365, and Windows Servers.
• Troubleshoot and fix complex problems; apply updates and manage backups.
• Ensure security, conduct audits, and stay compliant.
• Assist with migrations and document changes; train junior staff.
• Use PowerShell for Azure services management.
• Communicate with clients and provide status updates.

Skills

CS/IT degree

Microsoft technologies

Troubleshooting

Communication

Pressure handling

Multi-tasking

Organizational skills

Education

Bachelor's degree in CS/IT

Tools

PowerShell

Azure

Active Directory

Exchange

Microsoft 365

Windows Server

Job description

Manila Recruitment is seeking an L2/L3 Technician to maintain IT systems and handle escalations. You will work on Microsoft technologies including AD, Exchange, M365, and Windows Servers, applying updates, backups, and security measures while coordinating with foreign counterparts.

You will troubleshoot complex issues, manage migrations, train junior staff, and ensure high service levels, collaborating with teams to improve processes and stay current with technology.