L2 Technician - #35272

Manila Recruitment; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

Manila Recruitment is seeking an L2/L3 Technician to maintain IT systems and handle escalations. You will work on Microsoft technologies including AD, Exchange, M365, and Windows Servers, applying updates, backups, and security measures while coordinating with foreign counterparts.

You will troubleshoot complex issues, manage migrations, train junior staff, and ensure high service levels, collaborating with teams to improve processes and stay current with technology.

Qualifications

• Bachelor of Computer Science or Information Technology.
• Minimum 2–5 years in a similar role.
• Excellent troubleshooting and communication skills.
• Ability to support and resolve requests quickly and effectively.

Responsibilities

• Resolve complex issues related to Microsoft systems and applications.
• Handle escalations from L1, provide expert resolutions and collaborate with Microsoft support.
• Manage Active Directory, Exchange, Microsoft 365, and Windows Servers.
• Troubleshoot and fix complex problems; apply updates and manage backups.
• Ensure security, conduct audits, and stay compliant.
• Assist with migrations and document changes; train junior staff.
• Use PowerShell for Azure services management.
• Communicate with clients and provide status updates.

Skills

CS/IT degree

Microsoft technologies

Troubleshooting

Communication

Pressure handling

Multi-tasking

Organizational skills

Education

Bachelor's degree in CS/IT

Tools

PowerShell

Azure

Active Directory

Exchange

Microsoft 365

Windows Server

Job description

L2 Technician - #35272

Company: Manila Recruitment

Job Type: Full Time

Location: Philippines

Job Description

As an L2/L3 Technician, you will play a crucial role in maintaining IT systems, accepting escalations, ensuring the systems run smoothly, and resolving issues that arise. Individuals in this role are problem solvers and ticket closers.

Duties and Responsibilities

• Resolve complex issues related to Microsoft systems and applications
• Handle escalations from L1 support, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed.
• Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers
• Resolve Issues: Troubleshoot and fix complex problems
• Administer: Apply updates, manage backups, and ensure security
• Support Projects: Assist with migrations and document changes
• Azure Support: Manage Azure services and use PowerShell
• Ensure Security: Maintain compliance and conduct audits
• Collaborate: Work with teams and train junior staff
• Improve: Enhance processes and stay current with technology
• Communicate: Update and address client feedback

Requirements

Must-have Skills/Qualification

• Bachelor of Computer Science, Information Technology graduates or comparable experience
• At least 2-5 years of minimum experience in a similar role
• Strong knowledge and experience in Microsoft technologies (Microsoft EDM, and others)
• Excellent troubleshooting skills
• Ability to provide technical support and resolve requests in a timely and efficient manner
• Excellent communication skills to successfully collaborate with foreign counterparts
• Able to work under pressure
• Able to multi-task
• Good organizational skills

Advantageous Skills/Experience

• MSP experience is highly desirable
• Relevant certifications