L2 IT Technical Support

HRT People Solutions, Inc.; Mandaue; On-site; PHP 400,000 - 700,000; Full time

Job summary

HRT People Solutions, Inc. seeks an experienced Technical Support professional in the Philippines to handle complex escalations from L1, focusing on network and server troubleshooting, hardware and software diagnostics, system maintenance, data backup, and cybersecurity concerns.

You will coordinate with external IT vendors, support technicians remotely, and work independently in high-responsibility, mission-critical environments, delivering fast, accurate resolutions under tight timelines.

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science, or IT.
• 3–5+ years of experience in Technical Support, Field Engineering, Application Engineering, Systems Engineering, or a related technical role.
• Strong knowledge in CCTV Installation and Monitoring.
• Strong understanding of networking fundamentals, including TCP/IP, routing, VPNs, LTE/5G connectivity, and device-to-cloud communications.

Responsibilities

• Handle escalated complex technical issues including network and server troubleshooting.
• Perform hardware and software diagnostics and system maintenance.
• Oversee data backup and cybersecurity concerns.
• Coordinate with external IT vendors when necessary.

Skills

Technical support

Field engineering

Networking

IoT

CCTV

Troubleshooting

Remote support

Education

Bachelor’s degree in Computer Science/IT

Tools

Routers

Enterprise networking gear

IoT devices

Job description

Responsible for handling more complex technical issues escalated by L1, including network and server troubleshooting, hardware and software diagnostics, system maintenance, data backup, cybersecurity concerns, and coordination with external IT vendors when necessary

What We're Looking For

• Bachelor’s degree in Computer Engineering, Computer Science, or IT

• 3–5+ years of experience in Technical Support, Field Engineering, Application Engineering, Systems Engineering, or a related technical role.

• Strong knowledge in CCTV Installation and Monitoring

• Strong understanding of networking fundamentals, including TCP/IP, routing, VPNs, LTE/5G connectivity, and device-to-cloud communications.

• Had hands-on experience in troubleshooting routers or similar enterprise-grade networking and connectivity equipment.

• Experienced configuring and supporting IoT devices, embedded systems, edge computing hardware, or similar platforms.

• Can effectively support technicians remotely.

• Strong analytical, diagnostic, and problem-solving skills with the ability to quickly isolate and resolve issues under time-sensitive conditions.

• Self-motivated and capable of working independently with minimal supervision in high-responsibility, mission-critical environments.