Technical Engineer L2/L3

IT by Design Philippines Inc.; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

IT by Design Philippines Inc. is seeking a senior IT support engineer to resolve advanced server and network issues across client environments.

You will provide Level 2/3 technical support and own complex escalations, ensuring reliability of infrastructure, cloud, and security solutions. You will install, configure, and maintain Windows Server, AD, Exchange, Azure, and virtualization, troubleshoot Cisco networks, DNS/DHCP, backups, and DR.

Qualifications

• Strong hands-on experience with Windows Server, AD, Microsoft 365, Exchange, Azure, and virtualization.
• Extensive Cisco networking experience including routing, switching, VLANs, firewalls, VPNs, and wireless.
• Experience troubleshooting complex server and network issues at an L3 level; MSP experience preferred.

Responsibilities

• Resolve advanced server and network issues across client environments, including infrastructure, cloud, and security.
• Provide Level 2/Level 3 technical support and take ownership of complex client escalations.
• Install, configure, and maintain Windows Server, Microsoft 365, Exchange, Azure, and virtualization environments
• Troubleshoot and manage Cisco-based networks, including routing, switching, VLANs, firewalls, VPNs, and wireless connectivity
• Support DNS/DHCP, network infrastructure, backup, and disaster recovery solutions
• Perform root cause analysis and implement reliable, long-term solutions
• Maintain accurate documentation of technical environments, configurations, and solutions
• Mentor junior engineers and collaborate with project teams to deliver successful client outcomes

Skills

Windows Server

Active Directory

Microsoft 365

Exchange

Azure

Virtualization

Cisco networking

Routing

Switching

VLANs

Firewalls

VPNs

Wireless

DNS

DHCP

L3 troubleshooting

MSP experience

Tools

Cisco devices

Job description

About the role

This role involves resolving advanced server and network issues across client environments, including infrastructure, cloud, and security. You will provide Level 2/Level 3 technical support and take ownership of complex client escalations.

Key responsibilities

• Resolve advanced server and network issues across client environments, including infrastructure, cloud, and security
• Provide Level 2/Level 3 technical support and take ownership of complex client escalations
• Install, configure, and maintain Windows Server, Microsoft 365, Exchange, Azure, and virtualization environments
• Troubleshoot and manage Cisco-based networks, including routing, switching, VLANs, firewalls, VPNs, and wireless connectivity
• Support DNS/DHCP, network infrastructure, backup, and disaster recovery solutions
• Perform root cause analysis and implement reliable, long-term solutions
• Maintain accurate documentation of technical environments, configurations, and solutions
• Mentor junior engineers and collaborate with project teams to deliver successful client outcomes

About you

• Strong hands-on experience with Windows Server, Active Directory, Microsoft 365, Exchange, Azure, and virtualization
• Strong Cisco networking experience, including routing, switching, VLANs, firewalls, VPNs, and wireless
• Solid knowledge of DNS and DHCP and their role in enterprise network environments
• Experience troubleshooting complex server, network, and infrastructure issues at an L3 level
• Experience with cloud platforms, backup solutions, disaster recovery, and endpoint security
• MSP experience is highly preferred, particularly in supporting multiple client environments