Service Desk Agent L1

NCR Corporation; Cebu City; Remote; PHP 300,000 - 500,000; Full time

Job summary

NCR Voyix Corporation is seeking an L1 Support professional for a globally distributed role. The position emphasizes handling customer inquiries, diagnosing common hardware and software problems, and coordinating with NCR and third-party technicians to ensure prompt resolutions.

Responsibilities include incident tracking, on-site scheduling when required, and applying structured troubleshooting procedures. A high school diploma is required, with strong communication and problem-solving skills

Qualifications

• Basic PC literacy required.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Directly assist customers to resolve recurring or standard problems.
• Coordinate with NCR and third-party technicians to resolve hardware or software issues.
• Provide incident tracking and status updates; maintain on-site scheduling when needed.
• Assist in installing, configuring, and updating hardware/software; troubleshoot daily equipment issues.
• Prepare workload distributions and update work orders to meet SLA targets.

Skills

Problem solving

Analytical skills

Excellent communication

Relationship building

Keyboard proficiency

Windows-based applications/tools

Education

High school diploma

Job description

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Title: L1 Support Location: Global Grade: B1

Position Summary & Key Areas of Responsibility

• Works directly with customers to resolves recurring or standard problems
• Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems
• Provides daily and weekly incident tracking sheets to report on performance
• Reviews incident history to determine recurring faults
• Provides technical support and assistance to clients and businesses regarding hardware and software issues
• Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
• Allocates engineer appointment times for jobs requiring multiple resources on-site
• Updates work orders and provides status information
• Assigns and distributes workload to meet SLA’s
• May respond to escalated calls
• Participates in product set or customer base training
• May implement remote fixes relying on guided search for diagnosis across multiple products
• Applies troubleshooting checklists
• Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools

Basic Qualifications

• Basic PC literacy;
• Keyboard proficiency;
• Understanding of Windows-based applications/tools
• Problem solving and analytical skills.
• Relationship building skills;
• Excellent communication skills, verbal and written as well as listening skills
• High school diploma.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.