ICT Onsite Support and Build Area Staff

AIPI Acquire Intelligence Philippines Inc.; Pasig; Sur place; PHP 250 000 - 450 000; Plein temps

Résumé du poste

Acquire Intelligence is a global outsourcing company providing contact center and back office services with a strong focus on technology support. This role involves hands-on desktop hardware/software troubleshooting, imaging, and on-site user assistance.

You will install, configure, and test desktops and peripherals, escalate when needed, document incidents, and support projects under the Onsite Support Manager.

Responsabilités

• Troubleshoots and resolves hardware and software issues
• Evaluates and tests equipment, software, and system tools, and submits recommendations to the Onsite Support Manager
• Installs, configures, and assesses the usability of desktops, laptops, and peripheral equipment in compliance with given standards and guidelines
• Escalates issues to higher level of support as needed
• Document, track, and monitor problems to ensure timely resolution
• Loads desktops with the Acquire-approved image and applications
• Ensures hardware accessories are functional and usable
• Provides physical presence and support during incidents
• Assists on projects, changes, implementations as front-end support for end users
• Other ad-hoc tasks related to technology that the immediate manager may assign

Connaissances

Hardware troubleshooting

Software troubleshooting

Desktop setup

User support

Incident escalation

Outils

Imaging software

Remote support tools

Description du poste

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

• Troubleshoots and resolves hardware and software issues
• Evaluates and tests equipment, software, and system tools, and submits recommendations to the Onsite Support Manager
• Installs, configures, and assesses the usability of desktops, laptops, and peripheral equipment in compliance with given standards and guidelines
• Escalates issues to higher level of support as needed
• Document, track, and monitor problems to ensure timely resolution
• Loads desktops with the Acquire-approved image and applications
• Ensures hardware accessories are functional and usable
• Provides physical presence and support during incidents
• Assists on projects, changes, implementations as front-end support for end users
• Other ad-hoc tasks related to technology that the immediate manager may assign

Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [e-mail]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/