L&D Operations & Insights Specialist

Merck Group; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

Merck Group in Manila is seeking a Learning Administration Support role to provide services that meet KPIs and SLAs, manage classes, reporting, and inquiry handling. The position emphasizes confidentiality and collaboration with the Employee Services Leadership Team.

The role requires owning deliverables, strong stakeholder communication, and adaptability to varying work schedules to support business needs.

Qualifications

• Bachelor’s degree in HR, Psychology, Behavioral Science, or related field.
• Demonstrates ownership and accountability for deliverables.
• Ability to work with stakeholders and teams.

Responsibilities

• Deliver learning administration services per KPIs and SLAs.
• Provide class management, reporting, and inquiry handling.
• Respond to inquiries and resolve via ServiceNow.
• Collaborate with Leadership to meet training goals.
• Maintain confidentiality of HR data.

Skills

Learning administration

Stakeholder collaboration

Confidentiality awareness

Education

Bachelor’s degree in HR/Psychology/Behavioral Science

Tools

ServiceNow

Reporting tools

Job description

Merck Group in Manila is seeking a Learning Administration Support role to provide services that meet KPIs and SLAs, manage classes, reporting, and inquiry handling. The position emphasizes confidentiality and collaboration with the Employee Services Leadership Team.

The role requires owning deliverables, strong stakeholder communication, and adaptability to varying work schedules to support business needs.