Learning Operations Specialist – LMS & Service Support

Johnson & Johnson Innovative Medicine; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

Johnson & Johnson in the Philippines seeks a Global Learning Administration Specialist to support learning initiatives, collaborate with training partners, and act as a SME for learning technologies across the enterprise.

You will handle end-user and admin inquiries via SFDC, SharePoint, or other helpdesk tools, generate reports, and ensure timely, high-quality learning delivery while partnering with the JNJ learning community for a best-in-class environment.

Qualifications

• University/Bachelor’s Degree Graduate
• More than two (2) years of work experience in administration
• Previous Learning Administration experience is strongly preferred
• High level of knowledge of Cornerstone-on-Demand LMS system
• Functional knowledge of learning and other HR or talent-related technologies
• Experience using Service Center/ Helpdesk technologies, case management tools or other customer service software applications
• Attention to detail and good analytical, problem solving and decision-making skills
• Steadfast commitment to client and customer satisfaction
• Ability to work efficiently in a fast-paced environment, handle various tasks/projects at the same time together with daily planned and unplanned operational activities
• Strong written and verbal communication skills

Responsibilities

• Provides end-user and admin support for learning technology with a focus on delivering timely outcomes
• Collaborates with training organizations and learners across the enterprise
• Generates reports and supports learning-related activities
• Handles inquiries via SFDC, SharePoint or other Helpdesk intake tools
• Defines and adheres to Service Level Agreements (SLA’s)
• Offers consultative advice on system setup to meet customer needs
• Participates in upskilling on given tools and shares knowledge
• Documents and recommends changes to learning system procedures
• Partners with team leads to meet goals and maintain quality
• Maintains confidentiality and professional relationships with customers and colleagues
• Keeps updated with latest information and cascaded updates
• Performs other tasks as needed

Skills

Administrative

Recruiting

Business Behavior

Compliance Management

Cultural Competence

Execution Focus

HR Operational Planning

HR Strategic Management

HRIS

Service Excellence

Talent Management

Technical Credibility

Education

University/Bachelor’s Degree Graduate

Tools

Cornerstone-on-Demand LMS

Case management tools

Job description

Johnson & Johnson in the Philippines seeks a Global Learning Administration Specialist to support learning initiatives, collaborate with training partners, and act as a SME for learning technologies across the enterprise.

You will handle end-user and admin inquiries via SFDC, SharePoint, or other helpdesk tools, generate reports, and ensure timely, high-quality learning delivery while partnering with the JNJ learning community for a best-in-class environment.