Learning and Development Specialist

Merck Group; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

Merck Group in Manila is seeking a Learning Administration Support role to provide services that meet KPIs and SLAs, manage classes, reporting, and inquiry handling. The position emphasizes confidentiality and collaboration with the Employee Services Leadership Team.

The role requires owning deliverables, strong stakeholder communication, and adaptability to varying work schedules to support business needs.

Qualifications

• Bachelor’s degree in HR, Psychology, Behavioral Science, or related field.
• Demonstrates ownership and accountability for deliverables.
• Ability to work with stakeholders and teams.

Responsibilities

• Deliver learning administration services per KPIs and SLAs.
• Provide class management, reporting, and inquiry handling.
• Respond to inquiries and resolve via ServiceNow.
• Collaborate with Leadership to meet training goals.
• Maintain confidentiality of HR data.

Skills

Learning administration

Stakeholder collaboration

Confidentiality awareness

Education

Bachelor’s degree in HR/Psychology/Behavioral Science

Tools

ServiceNow

Reporting tools

Job description

Job Description:

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

As part of the overall company strategy to drive quality-based, cost-efficient, and timely service delivery, this role will be part of the Manila Hub - GES Employee Services. The successful candidate will be responsible in providing learning administration support to the designated country or business adhering to the established KPIs and SLAs.

Your Role

• Deliver learning administration services as per agreed KPIs and SLAs.
• Follow established work instructions to ensure consistency and compliance with organizational policies.
• Provide comprehensive administrative support for learning and development, including class management, reporting and inquiry management.
• Respond promptly to inquiries and ensure accurate resolution via ServiceNow.
• Actively work to achieve agreed and identified performance objectives in alignment with the Employee Services Leadership Team.
• Seek opportunities for continuous improvement and provide constructive feedback.
• Work with the Leadership Team to meet agreed training and development goals.
• Assess if customer requirements are met effectively.
• Demonstrate flexibility and adaptability to varying shift or work schedule requirements and operation hours to fulfill real-time business requirements.
• Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work.
• Ensure that all HR personnel's data and sensitive information are kept confidential.
• Other tasks as deemed necessary.

Strategic Impact

• Mainly accountable in reporting and inquiry management through tools and systems usage in relation to requests from the business sectors and HR organization.
• Understanding confidentiality requirements to perform HR activities due to the sensitive nature of the work such as personnel data and sensitive information.
• Seeks opportunities for continuous improvement and drive for efficiency.

Who You Are

• Bachelor’s degree in human resource management, Psychology, Behavioral Science, Social Sciences, Business Administration, or any equivalent degree.
• Demonstrates strong sense of ownership and accountability for deliverables and results.
• Able to work well with others in a team environment and can work effectively with stakeholders.
• Demonstrates a strong commitment to understanding and meeting customer needs and expectations.
• Contribute to our culture of continuous learning and development by identifying opportunities for improvement.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!