Learning Admin & HR Operations Specialist

Johnson & Johnson Co.; Pateros; On-site; PHP 400,000 - 700,000; Full time

Job summary

Johnson & Johnson Global Services Center in Taguig, Philippines, seeks a Learning Admin to carry out customer requests, collaborate with training organizations and learners, and be a SME on learning technology.

You will generate reports, handle end-user and admin queries via Service Now or SharePoint, deploy learning activities, maintain the knowledge base, and ensure timely, high-quality support in line with SLAs.

Qualifications

• University degree required and 2+ years in administration.
• Learning administration experience strongly preferred.
• Knowledge of Cornerstone-on-Demand LMS essential.
• Experience with Service Now/SharePoint or helpdesk tools.
• Detail-oriented with strong analytical and communication skills.
• Able to work in a fast-paced environment and meet SLAs.

Responsibilities

• Provide consultation support to end users and business partners on learning processes, systems, and inquiries.
• Operate as SME with specialized knowledge in learning tech and processes.
• Assist in deploying learning activities and creating learning environments.
• Partner with training organizations to deliver a best-in-class learning environment.
• Deliver timely, complete end-to-end learning support for given technology.
• Handle requests with SLA-minded prioritization and escalate as needed.
• Offer consultative advice on system setups to meet needs.
• Participate in end-user upskilling and document changes to procedures.
• Collaborate with team leads and peers to achieve goals.

Skills

Administrative Recruiting

Business Behavior

Compliance Management

Cultural Competence

Execution Focus

HR Operational Planning and Organizing

HR Strategic Management

Human Resource Information Systems (HR

Education

University/bachelor’s degree Graduate

Tools

Cornerstone-on-Demand LMS

Service Center/Helpdesk tech

Job description

Johnson & Johnson Global Services Center in Taguig, Philippines, seeks a Learning Admin to carry out customer requests, collaborate with training organizations and learners, and be a SME on learning technology.

You will generate reports, handle end-user and admin queries via Service Now or SharePoint, deploy learning activities, maintain the knowledge base, and ensure timely, high-quality support in line with SLAs.