KYC & AML Associate — Spanish-Speaking (Hybrid)

Western Union; Quezon City; Hybrid; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Hybrid work arrangement

Paid leave

Job summary

Western Union is hiring an Associate, AML Compliance (Know Your Customer) in Quezon City, Philippines. The role focuses on interviewing customers by phone to assess AML awareness and compliance during refunds, and on reviewing cases with accuracy and professionalism.

You will conduct investigations via phone or email, document findings, and communicate outcomes to customers, agents, and service associates. Spanish and English fluency are required; hybrid work with office presence at least three

Qualifications

• Anti-money laundering compliance background or related banking experience.
• Analytical research and attention to detail skills.
• Proficiency in English and Spanish.

Responsibilities

• Conduct interviews with customers to verify AML usage and compliance during refunds.
• Review customer cases via phone and email and communicate outcomes.
• Maintain accuracy and professionalism; support documentation requests.
• Be available for night shifts and weekends as required.

Skills

AML compliance

Customer service

Spanish language

English language

Analytical thinking

Attention to detail

Education

Bachelor's degree

Job description

Western Union is hiring an Associate, AML Compliance (Know Your Customer) in Quezon City, Philippines. The role focuses on interviewing customers by phone to assess AML awareness and compliance during refunds, and on reviewing cases with accuracy and professionalism.

You will conduct investigations via phone or email, document findings, and communicate outcomes to customers, agents, and service associates. Spanish and English fluency are required; hybrid work with office presence at least three