Onsite IT Service Desk Analyst – QC (Shifting)

Trinity Workforce Solutions, Inc.; Quezon City; On-site; PHP 420,000 - 640,000; Full time

Job summary

A leading workforce solutions provider in Quezon City seeks an experienced IT Support professional for a permanent position. This role involves providing first-level support for IT issues via phone, email, or ticketing systems while ensuring high customer satisfaction. Applicants should have at least 1 year of experience in IT Service Desk, strong proficiency in ServiceNow, and excellent English communication skills. The position is full on-site with a shifting schedule, starting as soon as possible.

Qualifications

• Minimum 1 year of solid experience in IT Service Desk, IT Helpdesk, or Desktop Support.
• Strong proficiency in ServiceNow or other ticketing tools.
• Excellent English communication skills (verbal and written).

Responsibilities

• Providing first-level support for IT issues via phone, email, or ticketing system.
• Troubleshooting hardware, software, and network-related problems.
• Logging, tracking, and resolving incidents using ServiceNow.

Skills

IT Service Desk experience

ServiceNow proficiency

Excellent English communication

Troubleshooting skills

Teamwork

Tools

ServiceNow

Job description

A leading workforce solutions provider in Quezon City seeks an experienced IT Support professional for a permanent position. This role involves providing first-level support for IT issues via phone, email, or ticketing systems while ensuring high customer satisfaction. Applicants should have at least 1 year of experience in IT Service Desk, strong proficiency in ServiceNow, and excellent English communication skills. The position is full on-site with a shifting schedule, starting as soon as possible.