Customer Issue Resolution & Credit Analyst

3M; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A multinational solutions provider in Metro Manila is looking for a Customer Issue Resolution Analyst. This individual will handle customer complaints, manage billing issues, and work with cross-functional teams to resolve problems. Requires a bachelor's degree and at least 2 years of experience in a related field. Proficiency in Thai and good English communication skills are essential. The role involves collaboration and accountability within the customer service operations team.

Qualifications

• Bachelor-level degree is generally required.
• Minimum 2 years experience in Customer Issue Resolutions/Billing/Credit and Collection.
• High proficiency in Thai language; ability to communicate in English.

Responsibilities

• Manage and resolve customer complaints and billing issues.
• Coordinate with internal teams to investigate issues.
• Monitor accounts for overdue balances and initiate collections.

Skills

Customer Issue Resolution

Billing/Credit and Collection

Interpersonal skills

Analytical abilities

Detail-oriented

Education

Bachelor's degree

Tools

Excel

Microsoft Office

Sales Force

Job description

A multinational solutions provider in Metro Manila is looking for a Customer Issue Resolution Analyst. This individual will handle customer complaints, manage billing issues, and work with cross-functional teams to resolve problems. Requires a bachelor's degree and at least 2 years of experience in a related field. Proficiency in Thai and good English communication skills are essential. The role involves collaboration and accountability within the customer service operations team.