AR & Collections Specialist — Customer-Focused

3M GLOBAL SERVICE CENTER PHILIPPINES; Philippines; Remote; PHP 420,000 - 660,000; Full time

Job summary

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a motivated Finance specialist to manage end-to-end Customer Issue Resolution (CIR) across billing, quality and service areas. You will partner with customers and internal teams to ensure data accuracy, timely responses, and proactive problem solving.

This role emphasizes collections on past-due accounts, correct billing errors, optimize invoice cycles, and apply Power BI, Excel, ERP/CRM tools to monitor performance and support continuous

Qualifications

• Bachelor's degree with 2+ years in finance/AR/collections or pricing.
• Experience working in ERP and CRM systems.
• Experience with Excel, including conditional formulas, VLOOKUP, and pivot tables.
• Experience with Power BI reporting and automation tools.
• Strong analytical and detail-oriented mindset.
• Excellent communication and collaboration skills.

Responsibilities

• Leads end-to-end Customer Issue Resolution Management – handling issues related to billing, quality and service complaints, disputes, returns, financial adjustments and collection activities to secure timely payment.
• Partners with customers and internal contacts to resolve end-to-end CIR activities, ensuring data accuracy, timely response and proactive problem solving.
• Communicates clearly through email and telephone interactions.
• Completes vigorous collection activities on past due accounts within generally defined credit policies and procedures, determines and corrects billing errors, manages invoice processing cycle times, and optimizes processes to ensure efficiency and accuracy.
• Implements creative solutions for moderate to complex issues, demonstrating skills and knowledge in financial statement analysis, negotiation, and credit and financial principles.
• Develops and supports improvements for work processes and tools.
• Participates in meetings to address ongoing issues and maintain a culture of quality.
• Supports cross-functional teams, acts as a project liaison, and participates in process improvement teams

Skills

Analytical skills

Attention to detail

Cross-functional collaboration

Problem solving

Communication

Education

Bachelor's degree with 2+ years in finance/AR/Collections or pricing

Tools

ERP systems

CRM systems

Excel

Power BI

Job description

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a motivated Finance specialist to manage end-to-end Customer Issue Resolution (CIR) across billing, quality and service areas. You will partner with customers and internal teams to ensure data accuracy, timely responses, and proactive problem solving.

This role emphasizes collections on past-due accounts, correct billing errors, optimize invoice cycles, and apply Power BI, Excel, ERP/CRM tools to monitor performance and support continuous