Customer Issue Resolution Analyst, Credit & Collections

3M; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

3M Global Service Center in the Philippines is seeking a CIR Analyst (Vietnam) to support end-to-end CIR activities, including credit and collections and complaints management. You will receive and log customer complaints, analyze details, and coordinate with quality, operations, and customer service to resolve issues.

Build trust with customers and ensure accurate records and timely updates. The role emphasizes problem-solving, data-driven insights, and cross-functional collaboration to improve

Qualifications

• Bachelor degree in a related field is typically required.
• Proficiency in Vietnamese reading/writing/speaking/listening.
• Strong English communication skills are needed.
• Able to coordinate tasks and manage information flows.

Responsibilities

• Receive and log customer complaints through designated channels.
• Analyze complaint details to determine root cause and required actions.
• Coordinate with cross-functional teams to investigate and resolve issues.
• Communicate resolutions and status updates to customers professionally.
• Ensure complaint records are complete, accurate, and compliant with procedures.
• Identify trends or recurring issues and escalate as needed.
• Support continuous improvement initiatives for customer experience and product/service quality.
• Prepare summary reports for internal stakeholders.

Skills

Vietnamese language proficiency

English communication

Analytical skills

Attention to detail

Interpersonal skills

Team player

Problem solving

Time management

Education

Bachelor degree in a related field

Tools

Excel

Microsoft Office

Salesforce

Job description

3M Global Service Center in the Philippines is seeking a CIR Analyst (Vietnam) to support end-to-end CIR activities, including credit and collections and complaints management. You will receive and log customer complaints, analyze details, and coordinate with quality, operations, and customer service to resolve issues.

Build trust with customers and ensure accurate records and timely updates. The role emphasizes problem-solving, data-driven insights, and cross-functional collaboration to improve