Korean Service Desk Analyst / Technical Support | Hybrid Setup!

Private Advertiser; Philippines; Hybrid; PHP 335,000 - 1,277,000; Full time

Job summary

Private Advertiser in Quezon City is hiring Korean-English bilingual IT Service Desk L1 professionals to provide frontline technical support to global users. You will handle end-user concerns across multiple channels, troubleshoot hardware, software, OS, and basic network issues, and deliver remote desktop support to ensure timely SLA-compliant resolutions.

This hybrid on-site role requires strong communication, willingness to learn, and the ability to work in a fast-paced environment with

Qualifications

• Fluent in Korean and English (spoken and written).
• Strong communication and customer service skills.
• Experience in IT Service Desk/Helpdesk preferred.
• Familiarity with remote support tools and ITSM platforms an advantage.
• Amenable to working onsite and on a shifting schedule.

Responsibilities

• Serve as the first point of contact via phone, email, and chat
• Troubleshoot hardware, software, OS, and basic network issues
• Provide remote desktop support to end users
• Log and track incidents using ITSM tools
• Escalate complex issues as needed
• Ensure SLA compliance and high customer satisfaction

Skills

Korean

English

Communication

Tools

ITSM tools

Job description

Compensation & Work Details

• Basic Pay: Up to ₱30,000




• Language Premium: Up to ₱80,000




• Maximum package: Up to ₱114,400




• Work Setup: Hybrid Setup!




• Shift: Must be amenable to shifting schedules




• Location: Quezon City

Role Overview

• We are hiring Korean-English bilingual IT Service Desk L1 professionals to provide frontline technical support to global users.




• This role will handle end-user concerns across multiple channels and ensure timely resolution aligned with SLA requirements.

Key Responsibilities:

• Serve as the first point of contact via phone, email, and chat




• Troubleshoot hardware, software, OS, and basic network issues




• Provide remote desktop support to end users




• Log and track incidents using ITSM tools




• Escalate complex issues as needed




• Ensure SLA compliance and high customer satisfaction

Qualifications:

• Fluent in Korean and English (spoken and written)

• Strong communication and customer service skills




• Experience in IT Service Desk/Helpdesk is preferred




• Familiarity with remote support tools and ITSM platforms is an advantage




• Amenable to working onsite and on a shifting schedule

• Experience, as long as they demonstrate strong communication skills both in Korean and English, willingness to learn, and adaptability in a fast-paced environment.




• Amenable to work onsite in Quezon City




• Can start ASAP