Japanese-Speaking IT Service Desk Associate (Day Shift)

Bosch; Taguig; On-site; PHP 240,000 - 420,000; Full time

Job summary

Bosch Service Solutions Inc. in the Philippines is seeking First Level IT Support for a global team. The role focuses on handling incidents and requests via phone, email, or chat, resolving issues using the knowledge base, and communicating with management about new solutions.

Candidates should have up to 6 months IT Service Desk experience, strong Japanese language skills (B2-C1), and be available to work day shifts onsite. The contract is for one year and may be staffed through an agency.

Qualifications

• IT Service Desk experience preferred (6 months)
• Japanese language proficiency (B2-C1) required
• Work onsite; day shift; weekends off

Responsibilities

• First Level IT support for a global team (e.g., Microsoft Office, Outlook)
• Collect, document, resolve and process user incidents via phone/email/chat
• Use knowledge base in daily business
• Communicate with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Skills

Japanese (B2-C1)

Customer service

Job description

Bosch Service Solutions Inc. in the Philippines is seeking First Level IT Support for a global team. The role focuses on handling incidents and requests via phone, email, or chat, resolving issues using the knowledge base, and communicating with management about new solutions.

Candidates should have up to 6 months IT Service Desk experience, strong Japanese language skills (B2-C1), and be available to work day shifts onsite. The contract is for one year and may be staffed through an agency.