Knowledge Management Specialist: SharePoint & AI Content

RELX International; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

RELX International in Manila seeks a Knowledge Management Assistant to support HR content and SharePoint, developing AI-assisted employee experiences. You will help build knowledge architecture, test Copilot configurations, and ensure content accuracy.

The role emphasizes content lifecycle discipline, metadata governance, and collaboration with HR content owners to deliver high-quality knowledge assets across the enterprise.

Qualifications

• Experience creating, editing, or maintaining content in a global, corporate environment.
• HR experience is helpful but not required.

Responsibilities

• Provide hands-on operational support for HR knowledge content, SharePoint, and AI-enabled employee experiences while building knowledge architecture and agent-development capability.
• Complete content updates, page builds, tagging, metadata changes, link checks, and content retirement using established standards and review processes.
• Support site, library, page, navigation, and permissions maintenance in SharePoint.
• Perform content inventories and audits; identify duplication, outdated content, gaps, and ownership issues.
• Execute defined Copilot and agent test cases, document results, and adjust content or configuration as needed.
• Review agent-generated content recommendations, metadata changes, quality findings, and workflow outputs; validate accuracy and apply escalation rules.
• Help monitor usage and quality data and prepare findings for the Senior Knowledge Management Architect and Senior Manager.
• Build proficiency in taxonomy, information architecture, Power Automate, content analytics, AI agent configuration, workflow monitoring, and human-in-the-loop review.

Skills

SharePoint Online

Content lifecycle management

Information architecture

Technical writing

AI Copilot / Power Automate

Stakeholder communication

Education

Bachelor's Degree

Tools

Power Automate

Copilot

Microsoft 365

Job description

RELX International in Manila seeks a Knowledge Management Assistant to support HR content and SharePoint, developing AI-assisted employee experiences. You will help build knowledge architecture, test Copilot configurations, and ensure content accuracy.

The role emphasizes content lifecycle discipline, metadata governance, and collaboration with HR content owners to deliver high-quality knowledge assets across the enterprise.