Salesforce Knowledge Content Lead AI-Ready Architect

IGO TECHONOLOGIES; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

IGO TECHONOLOGIES is seeking an experienced Knowledge Manager / Content Lead to redesign and govern operational knowledge within Salesforce Knowledge. You will convert SOPs, FAQs, SharePoint content, and training materials into clear, searchable knowledge articles to boost frontline productivity and customer experience.

The role supports knowledge modernization and prepares content for future AI-powered search and retrieval capabilities, working across CRM and collaboration platforms.

Qualifications

• 5+ years of knowledge/content management or related discipline.
• Strong ability to rewrite complex content into clear, structured articles.
• Hands-on Salesforce Knowledge experience is strongly preferred.

Responsibilities

• Review existing knowledge articles, SOPs, and training materials.
• Rewrite content into clear, concise, structured articles.
• Create standardized templates and article formats.

Skills

Knowledge management

Content management

Technical writing

Business process documentation

Customer service operations

Stellar English prose

Stakeholder management

AI knowledge readiness

Tools

Salesforce Knowledge

CRM platforms

Confluence

SharePoint

Job description

IGO TECHONOLOGIES is seeking an experienced Knowledge Manager / Content Lead to redesign and govern operational knowledge within Salesforce Knowledge. You will convert SOPs, FAQs, SharePoint content, and training materials into clear, searchable knowledge articles to boost frontline productivity and customer experience.

The role supports knowledge modernization and prepares content for future AI-powered search and retrieval capabilities, working across CRM and collaboration platforms.