Knowledge Management Specialist

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

RELX is seeking a hands-on operational support specialist to manage HR knowledge content, SharePoint pages, tagging, and metadata changes while building knowledge architecture and AI-enabled employee experiences.

You will perform content inventories, support site maintenance, test Copilot and AI agents, validate outputs, and collaborate with HR content owners to ensure accurate, accessible information and governed workflows across the enterprise.

Qualifications

• Experience creating, editing, or maintaining content in a global, corporate environment; HR experience is helpful but not required.
• Working knowledge of SharePoint Online, including pages, libraries, permissions, navigation, and metadata required.
• Understanding of content lifecycle management, findability, and basic information architecture principles.
• Strong writing, editing, proofreading, organization, and attention to detail.
• Comfort learning and testing Copilot, AI agents, Power Automate, and related Microsoft 365 tools, including reviewing automated outputs and identifying when human intervention is required.
• Ability to follow standards, manage assigned work with moderate independence, and communicate clearly with content owners and partners.

Responsibilities

• Complete content updates, page builds, tagging, metadata changes, link checks, and content retirement using established standards and review processes.
• Support site, library, page, navigation, and permissions maintenance in SharePoint.
• Perform content inventories and audits; identify duplication, outdated content, gaps, and ownership issues.
• Execute defined Copilot and agent test cases, document results, and make approved content or configuration adjustments.
• Review agent‑generated content recommendations, metadata changes, quality findings, and workflow outputs; validate accuracy and apply established approval and escalation rules before changes are published.
• Help monitor usage and quality data and prepare clear findings for the Senior Knowledge Management Architect and Senior Manager.
• Support intake and coordination with HR content owners and track work through completion.
• Build proficiency in taxonomy, information architecture, Power Automate, content analytics, AI agent configuration, workflow monitoring, and human‑in‑the‑loop review under guidance.

Skills

SharePoint Online

Content lifecycle management

Information architecture

Technical writing

Copilot testing

AI agents

Microsoft 365 tools

Communication

Education

Bachelor's degree in a relevant field

Tools

SharePoint Online

Power Automate

Copilot

Job description

Provide hands‑on operational support for HR knowledge content, SharePoint, and AI‑enabled employee experiences while building deeper knowledge architecture and agent‑development capability.

Primary Responsibilities

• Complete content updates, page builds, tagging, metadata changes, link checks, and content retirement using established standards and review processes.
• Support site, library, page, navigation, and permissions maintenance in SharePoint.
• Perform content inventories and audits; identify duplication, outdated content, gaps, and ownership issues.
• Execute defined Copilot and agent test cases, document results, and make approved content or configuration adjustments.
• Review agent‑generated content recommendations, metadata changes, quality findings, and workflow outputs; validate accuracy and apply established approval and escalation rules before changes are published.
• Help monitor usage and quality data and prepare clear findings for the Senior Knowledge Management Architect and Senior Manager.
• Support intake and coordination with HR content owners and track work through completion.
• Build proficiency in taxonomy, information architecture, Power Automate, content analytics, AI agent configuration, workflow monitoring, and human‑in‑the‑loop review under guidance.

Required Skills & Experience

• Experience creating, editing, or maintaining content in a global, corporate environment; HR experience is helpful but not required.
• Working knowledge of SharePoint Online, including pages, libraries, permissions, navigation, and metadata required.
• Understanding of content lifecycle management, findability, and basic information architecture principles.
• Strong writing, editing, proofreading, organization, and attention to detail.
• Comfort learning and testing Copilot, AI agents, Power Automate, and related Microsoft 365 tools, including reviewing automated outputs and identifying when human intervention is required.
• Ability to follow standards, manage assigned work with moderate independence, and communicate clearly with content owners and partners.

Scope

• Applies established practices and standards to day‑to‑day work.
• Handles defined content, SharePoint, testing, and tuning assignments with moderate autonomy.
• Escalates architecture, risk, platform, and cross‑functional decisions to the Senior Knowledge Management Architect or Senior Manager.
• Develops toward broader architecture ownership and more independent AI configuration and solution design.

Shared Success Measures

• Bachelor's Degree holder HR content is accurate, current, well‑structured, and easy to find.
• SharePoint experiences are consistent, maintainable, and aligned with established architecture and governance standards.
• Copilot and agent responses improve in relevance, grounding, completeness, and consistency based on testing and evidence.
• AI‑assisted content workflows are appropriately controlled, observable, and auditable, with human review applied based on risk, impact, and confidence.
• Content owners understand their responsibilities and can work effectively with the team’s processes and standards.
• Content and platform issues are identified, prioritized, resolved, and documented.
• Employee feedback and usage evidence are used to guide continuous improvement.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We know your well‑being and happiness are key to a long and successful career.

We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process.

Equality, Diversity & Inclusion

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

About RELX

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results, and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.