Knowledge Management & AI Content Specialist

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; Presencial; PHP 600 000 - 800 000; Tempo integral

Resumo da oferta

RELX is seeking a hands-on operational support specialist to manage HR knowledge content, SharePoint pages, tagging, and metadata changes while building knowledge architecture and AI-enabled employee experiences.

You will perform content inventories, support site maintenance, test Copilot and AI agents, validate outputs, and collaborate with HR content owners to ensure accurate, accessible information and governed workflows across the enterprise.

Qualificações

• Experience creating, editing, or maintaining content in a global, corporate environment; HR experience is helpful but not required.
• Working knowledge of SharePoint Online, including pages, libraries, permissions, navigation, and metadata required.
• Understanding of content lifecycle management, findability, and basic information architecture principles.
• Strong writing, editing, proofreading, organization, and attention to detail.
• Comfort learning and testing Copilot, AI agents, Power Automate, and related Microsoft 365 tools, including reviewing automated outputs and identifying when human intervention is required.
• Ability to follow standards, manage assigned work with moderate independence, and communicate clearly with content owners and partners.

Responsabilidades

• Complete content updates, page builds, tagging, metadata changes, link checks, and content retirement using established standards and review processes.
• Support site, library, page, navigation, and permissions maintenance in SharePoint.
• Perform content inventories and audits; identify duplication, outdated content, gaps, and ownership issues.
• Execute defined Copilot and agent test cases, document results, and make approved content or configuration adjustments.
• Review agent‑generated content recommendations, metadata changes, quality findings, and workflow outputs; validate accuracy and apply established approval and escalation rules before changes are published.
• Help monitor usage and quality data and prepare clear findings for the Senior Knowledge Management Architect and Senior Manager.
• Support intake and coordination with HR content owners and track work through completion.
• Build proficiency in taxonomy, information architecture, Power Automate, content analytics, AI agent configuration, workflow monitoring, and human‑in‑the‑loop review under guidance.

Conhecimentos

SharePoint Online

Content lifecycle management

Information architecture

Technical writing

Copilot testing

AI agents

Microsoft 365 tools

Communication

Formação académica

Bachelor's degree in a relevant field

Ferramentas

SharePoint Online

Power Automate

Copilot

Descrição da oferta de emprego

RELX is seeking a hands-on operational support specialist to manage HR knowledge content, SharePoint pages, tagging, and metadata changes while building knowledge architecture and AI-enabled employee experiences.

You will perform content inventories, support site maintenance, test Copilot and AI agents, validate outputs, and collaborate with HR content owners to ensure accurate, accessible information and governed workflows across the enterprise.