Key Accounts Supervisor

PETNET, INC.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

PETNET, INC. in Metro Manila seeks a Key Accounts Supervisor to drive SME business loans through end-to-end solicitation and management, overseeing non-organic channels and partnerships with loan providers.

You will guide a team of key accounts associates and agency partners to hit volume targets while enforcing KYC/AML compliance and delivering excellent client service.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications or related field.
• 3–5 years of proven B2B account management, customer success, or corporate sales.
• Strong leadership, coaching and people-management skills.

Responsibilities

• Execute end-to-end sales cycle for SME loans from lead to close.
• Manage non-organic sales distribution channels and key partnerships.
• Lead loan processing with emphasis on KYC/AML compliance.
• Track sales pipeline and report status weekly and monthly.
• Coach and supervise key accounts associates and agency partners.

Skills

Leadership

Communication

Negotiation

Sales

Analytics

Education

Bachelor's degree

Job description

The Key Accounts Supervisor is responsible for driving institutional growth through the end-to-end solicitation and management of Small and Medium Enterprise (SME) business loans. This role balances strategic sales execution with relationship management, overseeing non-organic sales distribution channels and maintaining vital partnerships with business loan providers.

Additionally, the role provides operational leadership, guiding a team of key accounts associates and third-party agency partners to consistently hit volume targets, enforce strict risk compliance, and deliver excellent client service.

Customer Service

• Customer service to clients/ borrowers;

Sales and Marketing

• Execute the end-to-end sales cycle for business loans, from initial lead identification and pitching to structuring, negotiating, and closing deals.
• Loan solicitations of SME clients
• Management of non-organic sales distribution channels
• Coordination with business loan provider
• Partner with the Marketing department to develop engaging social media content and targeted promotional campaigns that drive product awareness.
• Engage in lead generation initiatives, driving pipeline growth through both digital campaigns and on-ground experiential activations.

Loans Processing

• Facilitate the end-to-end loan documentation process, ensuring all files are accurately completed, properly endorsed, and efficiently routed for final approval and processing.
• Enforce strict compliance and audit standards, including rigorous Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures, to mitigate institutional risk.

Sales Management and Reporting

• Track sales the sales pipeline and conversion
• Monitor and evaluate the sales performance of various distribution channels to ensure volume targets and service standards are met.
• Conduct regular business reviews and implement action plans for business growth and expansion.
• Report the sales status and forecast on a weekly, monthly basis.

Team Leadership and Development

• Manage the day-to-day operations of the key accounts associates and agency partners.
• Provide coaching and guidance on business loans requirements and processing.

Qualifications

• Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Experience: 3–5 years of proven experience in B2B account management, customer success, or corporate sales.

• Proven track record in meeting or exceeding sales targets.

• Personality: Strong leadership, coaching, and people management skills.

• Excellent communication, analytical, and problem-solving abilities.

• Leadership: Minimum of 1–2 years of experience in a supervisory, team lead, or senior mentoring role.