KEY ACCOUNTS SPECIALIST (PUREGOLD - MAKATI)

RAM Food Products Inc.; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

RAM Food Products Inc. is seeking a proactive Key Account Specialist to understand customer queries and resolve them promptly, while helping plan and implement effective sales strategies.

You will conduct in-depth market research, identify potential leads, manage customer accounts, and build long‑term relationships with key retailers.

The role requires strong communication, negotiation, analytical skills, FMCG experience, including handling Puregold accounts.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or related field.
• Proven work experience as Key Account Specialist or similar role.
• Knowledge of sales trends and developments.
• Excellent communication, presentation, and negotiation skills.
• Strong time management and organizational skills.
• Analytical and problem-solving abilities.
• Ability to work independently and collaboratively.
• Highly motivated and detail-oriented.
• Ability to conduct in-depth research.
• Willingness to work in a competitive environment.
• Provide excellent customer service.
• Experience handling Puregold accounts.
• FMCG industry experience is a must.

Responsibilities

• Process and record accurate customer data.
• Manage and maintain customer accounts.
• Gather customer requests and requirements.
• Assist KAM in planning and implementing sales strategies.
• Analyze and audit customer documents.
• Acknowledge and resolve customer queries and complaints.
• Prepare and present data analysis reports.
• Implement and monitor solution strategies.
• Build and maintain long-term customer relations.
• Assist in generating potential leads.
• Coordinate with internal and external teams.
• Ensure on-time delivery of products and services.

Skills

Communication

Presentation

Negotiation

Time management

Analytical

Team collaboration

Independent worker

Customer service

Research ability

Experience with Puregold

Education

Bachelor’s degree in Business Administration, Marketing, Sales, or a related field

Job description

Purpose of the position:

As a Key Account Specialist, you should be able to understand customer queries and resolve them in a timely manner. Furthermore, you should also be able to assist in planning and implementing effective sales strategies. You should also be able to conduct in-depth market research and identify potential leads.

Key responsibilities:

• Processing and recording accurate and detailed customer data

• Managing and maintaining customer accounts

• Gathering customer requests and requirements

• AssistingKey Account Managerin planning and implementing effective sales strategies

• Analyzing and auditing customer documents

• Acknowledging customer queries and complaints and resolving the same

• Preparing and presenting data analysis reports

• Implementing and monitoring solution strategies

• Building and maintaining long‑term customer relations

• Assisting in generating potential leads

• Coordinating with internal and external team members

• Ensuring that all customers receive the products and services on time

Qualifications, knowledge, skills required:

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field

• Proven work experience in the Sales industry as a Key Account Specialist or a similar role

• Complete knowledge of the trends and developments in the Sales industry

• Excellent communication, presentation, and negotiation skills

• Good time management and organizational skills

• Strong analytical and problem‑solving skills

• Ability to work independently and collaboratively

• Highly motivated and detail‑oriented individual

• Ability to conduct in‑depth research

• Willingness to work in a competitive environment

• Ability to provide excellent customer service

• Have Experience in Handling Puregold Accounts

• Experience in FMCG Industry is a must.