Key Accounts Associate

Maya; Manila; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Maya is seeking an experienced Key Accounts Associate to manage and strengthen relationships with major supermarket accounts. The role emphasizes growth, strategic outreach, and collaboration with cross-functional teams to tailor value propositions for merchants.

You will drive new business opportunities, analyze market trends, and leverage CRM tools to monitor performance and engagement across accounts. A willingness to travel is expected to expand Maya's market presence.

Qualifications

• Strong relationship management and customer service skills with the ability to build trust at all levels.
• Excellent communication and negotiation skills with the ability to present and demonstrate to merchants.
• Analytical skills to assess market trends and identify opportunities.
• Proficiency in CRM software with experience tracking client interactions and sales performance.
• Willingness to travel and do field work as needed.
• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience and understanding of fintech and supermarket industries is preferred but not required.

Responsibilities

• Manage and maintain existing relationships with key accounts in the supermarket segment to ensure customer satisfaction and retention.
• Identify and target potential merchants in the key segment to drive new business opportunities.
• Develop and implement strategies to drive growth and achieve sales targets.
• Collaborate with cross-functional teams to identify opportunities for new business, create compelling value propositions tailored to merchants, and improve overall customer engagement.
• Analyze market trends and competitor activity to stay ahead of the competition.
• Identify and capitalize on opportunities to upsell and cross-sell financial services and products.
• Drive customer success and satisfaction through proactive communication, issue resolution, and feedback.
• Utilize CRM software to track customer interactions, sales performance, and account activity.
• Travel to key accounts and attend merchant events as needed to build relationships and expand our presence in the market.
• Develop and maintain in-depth knowledge of fintech solutions in the supermarket industry.

Skills

Relationship management

Customer service

Negotiation

CRM software

Travel/field work

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM software

Job description

Job Description:

Enterprise Sales

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description

Core Profile:

We are seeking an experienced and results-driven Key Accounts Associate to join our team. The successful candidate will be responsible for managing and building relationships with key accounts in the supermarket segment.

What You Will Be Doing

• Manage and maintain existing relationships with key accounts in the supermarket segment to ensure customer satisfaction and retention.
• Identify and target potential merchants in the key segment to drive new business opportunities.
• Develop and implement strategies to drive growth and achieve sales targets.
• Collaborate with cross-functional teams to identify opportunities for new business, create compelling value propositions tailored to merchants, and improve overall customer engagement.
• Analyze market trends and competitor activity to stay ahead of the competition.
• Identify and capitalize on opportunities to upsell and cross-sell financial services and products.
• Drive customer success and satisfaction through proactive communication, issue resolution, and feedback.
• Utilize CRM software to track customer interactions, sales performance, and account activity.
• Travel to key accounts and attend merchant events as needed to build relationships and expand our presence in the market.
• Develop and maintain in-depth knowledge of fintech solutions in the supermarket industry.

What We Are Looking For

• Strong relationship management and customer service skills, with the ability to build customer trust at all levels
• Excellent communication and negotiation skills, with the ability to deliver product presentations and demonstrations to merchants
• Analytical skills, with the ability to analyze market trends and identify business opportunities
• Proficiency in CRM software, with experience in tracking customer interactions and sales performance
• Willingness to travel and do field work as needed
• Bachelor's degree in Business Administration, Marketing, or related field
• Proven experience and strong understanding of the fintech and supermarket industries is preferred, but not required.

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos consumers, businesses,communities, and government agencies alike into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/