Key Accounts Associate

Maya; Metro Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Maya is building an all-in-one fintech ecosystem in the Philippines and seeks a Key Accounts Associate to manage supermarket accounts. The role focuses on strengthening relationships, expanding merchant base, and driving growth through tailored value propositions.

The ideal candidate will travel to key accounts, collaborate with cross-functional teams, and leverage CRM tools to optimize engagement and performance while advancing fintech solutions across the market.

Qualifications

• Strong relationship management and customer service skills.
• Excellent communication and negotiation abilities.
• Analytical skills to identify trends and opportunities.

Responsibilities

• Manage and maintain relationships with key accounts in the supermarket segment to ensure satisfaction and retention.
• Identify and target potential merchants to drive new business opportunities.
• Develop and implement strategies to drive growth and achieve sales targets.
• Collaborate with cross-functional teams to tailor value propositions for merchants and improve engagement.
• Analyze market trends and competitor activity to stay ahead.
• Identify and capitalize on upsell and cross-sell opportunities for fintech products.
• Drive customer success and satisfaction through proactive communication and issue resolution.
• Utilize CRM to track interactions, sales performance, and account activity.
• Travel to key accounts and attend merchant events as needed.

Skills

Relationship management

Customer service

Negotiation

Communication

Analytical skills

Travel readiness

Education

Bachelor's degree in Business Administration Marketing or related field

Tools

CRM software

Job description

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people—those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description:

Core Profile:

We are seeking an experienced and results-driven Key Accounts Associate to join our team. The successful candidate will be responsible for managing and building relationships with key accounts in the supermarket segment.

What you will be doing:

• Manage and maintain existing relationships with key accounts in the supermarket segment to ensure customer satisfaction and retention.
• Identify and target potential merchants in the key segment to drive new business opportunities.
• Develop and implement strategies to drive growth and achieve sales targets.
• Collaborate with cross-functional teams to identify opportunities for new business, create compelling value propositions tailored to merchants, and improve overall customer engagement.
• Analyze market trends and competitor activity to stay ahead of the competition.
• Identify and capitalize on opportunities to upsell and cross-sell financial services and products.
• Drive customer success and satisfaction through proactive communication, issue resolution, and feedback.
• Utilize CRM software to track customer interactions, sales performance, and account activity.
• Travel to key accounts and attend merchant events as needed to build relationships and expand our presence in the market.
• Develop and maintain in-depth knowledge of fintech solutions in the supermarket industry.

What we are looking for:

• Strong relationship management and customer service skills, with the ability to build customer trust at all levels
• Excellent communication and negotiation skills, with the ability to deliver product presentations and demonstrations to merchants
• Analytical skills, with the ability to analyze market trends and identify business opportunities
• Proficiency in CRM software, with experience in tracking customer interactions and sales performance
• Willingness to travel and do field work as needed
• Bachelor's degree in Business Administration, Marketing, or related field
• Proven experience and strong understanding of the fintech and supermarket industries is preferred, but not required.

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

Welead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We arepowered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/