Key Account Manager Mandarin Speaker

Shopee; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Shopee Philippines is seeking a key account manager to establish and maintain relationships with major sellers, driving Shopee Mall growth. You will analyze data to deliver brand insights, troubleshoot issues, and support campaigns, while working closely with Category Managers to align with brand goals.

The role requires Mandarin proficiency, a relevant degree, and at least two years in key account management, based in Metro Manila. Positive, detail-driven professionals are encouraged to apply.

Qualifications

• Mandarin proficiency to liaise with Mandarin-speaking sellers and stakeholders.
• Bachelor’s degree in Business Administration, Economics, Finance, Management or related field.
• At least 2 years’ experience in key account management.
• Excellent communication and negotiation skills.
• Strong analytical and problem-solving abilities.
• Outstanding presentation skills.
• Process-oriented and logical thinker.
• Maintains confidentiality.
• Team player and capable individual contributor.
• Proficient in Excel and PowerPoint.
• Based in Metro Manila (The Podium, Mandaluyong City).

Responsibilities

• Establish and maintain relationships with key account decision-makers.
• Understand sellers' drivers and support Shopee Mall growth.
• Analyze data to provide brand insights on sales and operations.
• Troubleshoot seller issues and deliver proactive solutions.
• Drive category growth via seller campaigns and marketing support.
• Provide insights to Category Managers to align with brand goals.

Skills

Mandarin proficiency

Excellent communication

Negotiation

Analytical thinking

Problem-solving

Presentation

Confidentiality

Team player

Education

Bachelor's degree in Business Administration / Economics / Finance / Management

Tools

Excel

PowerPoint

Job description

Job Description:

• Responsible for establishing and maintaining good working relationships with key accounts' decision-makers or representatives
• Know the details and drivers of assigned sellers and are responsible for the seller's growth and management at Shopee Mall
• Understand data points to provide insights to brands regarding sales performance and operational improvements
• Assist in troubleshooting seller-related problems and providing actionable proactive solutions to potential issues
• Deliver impact on category growth by ensuring seller campaign participation and marketing support
• Provide in-depth insight on assigned sellers to Category Managers / Team Leads in order to execute overall category strategies in line with the brand's goals

Requirements:

• Proficient in Mandarin (verbal and written) to liaise with local mandarin-speaking sellers and other stakeholders
• Possesses a Bachelor's degree in Business Administration, Economics, Finance, Management or any relevant study
• With minimum two (2) years of relevant experience in key account management
• Excellent communication and negotiation skills
• Strong analytical and problem-solving skills
• Outstanding presentation skills
• Process-oriented and logical
• Practices a high level of confidentiality
• Strong team player and a capable individual contributor
• Proficient in Microsoft Excel and Microsoft PowerPoint
• Amenable to work in The Podium, Mandaluyong City
• Candidate must be locally-based in Metro Manila, Philippines