Key Account Manager

ShopeePay; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

ShopeePay in the Philippines is seeking a Category Ownership and Business Development lead for Bills Payments. You will own end-to-end performance, develop category strategies, and drive growth by optimizing pricing, promotions, and partnerships.

You will manage biller aggregators and merchants, lead negotiations, collaborate with Product, Marketing, Operations, and Finance, and produce regular performance reviews to guide decision making.

Qualifications

• Bachelor's degree in business, marketing, economics, finance, or related field.
• At least 3 years in business development, category management, or related commercial role.
• Experience in bills payments, biller management, aggregators, or fintech is a plus.
• Strong commercial acumen and ability to build sound business cases.
• Excellent analytical, negotiation, and stakeholder management skills.
• Strong written and verbal communication and ability to manage multiple initiatives.

Responsibilities

• Own end-to-end Bills Payments category performance.
• Develop and execute category strategies to grow volume, revenue, and profitability.
• Lead partnerships with billers, aggregators, and merchants.
• Collaborate cross-functionally with Product, Marketing, Operations, and Finance to deliver initiatives.

Skills

End-to-end ownership

Business development

Analytical skills

Negotiation

Stakeholder management

Communication

Project management

Education

Bachelor's Degree in Business, Marketing, Economics, Finance, or related field

Job description

You’ll shape the future of simple, reliable digital finance that betters the lives of individuals and businesses. You’ll create impact that lasts and grow in a vibrant, digital-first culture that rewards curiosity, innovation, and collaboration.

ABOUT THE TEAM

The Digital Product Team drives the strategic growth and end-to-end performance of digital payment services by building key partner relationships, analyzing market trends, and delivering inclusive financial solutions that empower users to seamlessly manage their bills.

WHAT YOU WILL DO:

Category Ownership

• Own the end-to-end performance of the Bills Payments category and be accountable for delivering business growth in line with the Digital Products roadmap.
• Develop and execute category strategies focused on increasing transaction volume, customer adoption, revenue, and overall profitability.
• Identify opportunities to improve commercial performance through pricing, promotional mechanics, operational efficiencies, and new product initiatives.

Business Development & Partner Management

• Manage strategic relationships with biller aggregators, billers, and other key partners.
• Identify and pursue opportunities to expand the category through new merchant acquisitions and partnerships supported by well-developed business cases.
• Lead commercial negotiations, contract reviews, project implementation, and partner launches.
• Serve as the primary liaison between internal stakeholders and external partners to ensure seamless execution.

Performance Management & Analytics

• Monitor category and partner performance against key business metrics.
• Analyze raw performance data to identify trends, diagnose issues, and recommend strategic actions or pivots.
• Conduct regular business reviews with partners, including performance reporting, forecasting, and growth planning.
• Develop recommendations to optimize partner performance and improve customer experience.
• Conduct competitor and market analyses to identify emerging trends, promotional opportunities, and areas for business improvement.
• Conceptualize, execute, and evaluate growth initiatives and promotional campaigns that drive customer engagement and business performance.
• Provide strategic recommendations to leadership based on market insights and data-driven analysis.

Cross-Functional Collaboration

• Work closely with Product, Marketing, Operations, Finance, Legal, and other cross-functional teams to successfully execute business initiatives.
• Manage project timelines and ensure timely delivery of launches and strategic initiatives.

WHAT WE ARE LOOKING FOR:

• Bachelor's Degree in Business, Marketing, Economics, Finance, or a related field.
• At least three (3) years of experience in Business Development, Category Management, Key Account Management, or a related commercial role.
• Experience in bills payment, biller management, aggregators, ISVs, fintech, or digital payments is an advantage.
• Strong commercial acumen with the ability to identify growth opportunities and build sound business cases.
• Excellent analytical skills with the ability to interpret raw data, identify trends, and translate insights into actionable business recommendations.
• Strong negotiation, stakeholder management, and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Self-driven, proactive, and comfortable taking ownership with minimal supervision.
• Adaptable and able to pivot quickly in a fast-paced environment.