Junior Project Coordinator

Beepo Inc.; Philippines; Hybrid; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Competitive compensation

HMO

Paid time off

Employee referral program

Job summary

Beepo Inc. in Angeles City, Pampanga is seeking a Junior Project Manager to support the delivery of customer projects across our SaaS services, coordinating with the Service Delivery Manager and project teams to keep milestones on track.

You will help maintain project documentation, manage stakeholder communications, and ensure alignment to customer objectives while developing your project delivery skills in a fast-paced environment.

Qualifications

• Strong organisational, planning, and time management skills.
• Strong SaaS understanding and software acumen.
• Excellent verbal and written communication skills.

Responsibilities

• Support the delivery of customer projects alongside the Service Delivery Manager, ensuring projects progress according to timelines, budgets, and objectives.
• Coordinate projects throughout the full project lifecycle, from initiation through to completion.
• Maintain project plans, schedules, documentation, actions, risks, decisions, and status reporting using the company's project delivery tools.
• Monitor project progress against milestones and KPIs and provide regular updates to stakeholders.
• Assist with scope definition and project planning activities during pre-sales and project initiation stages.

Skills

Organizational skills

SaaS knowledge

Verbal communication

Written communication

Interpersonal skills

Multitasking ability

Attention to detail

Problem solving

Technical communication

Education

Bachelor’s degree

Tools

Asana

Zendesk

HubSpot

Job description

Discover your 100% YOU with Beepo!

• Position: Junior Project Manager
• Location: Angeles City, Pampanga
• Work setup & shift: Hybrid | Day Shift

What's in it for you?

• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Employee Referral Program
• Work Life Balance

JOB DESCRIPTION

The Junior Project Manager is responsible for supporting the successful delivery of customer projects across the company's services portfolio. Working closely with the Service Delivery Manager and project teams, this role coordinates project activities, maintains project documentation, manages stakeholder communications, and helps ensure projects are delivered on time, within scope, and aligned to customer objectives.

This role is ideally suited to a candidate either beginning their project management career or seeking to further develop their project delivery experience within a fast-paced SaaS and customerexperience consulting environment. The Junior Project Manager will play an important role in helping customers realise value from their Zendesk and HubSpot investments while contributing to exceptional customer experiences and successful project outcomes.

Key Responsibilities:

Project Delivery & Coordination

• Support the delivery of customer projects alongside the Service Delivery Manager, ensuring projects progress according to agreed timelines, budgets, and objectives.
• Coordinate projects throughout the full project lifecycle, from initiation through tocompletion.
• Maintain project plans, schedules, documentation, actions, risks, decisions, and statusreporting using the company's project delivery tools.
• Monitor project progress against milestones and key performance indicators andprovide regular updates to stakeholders.
• Assist with scope definition and project planning activities during pre-sales and projectinitiation stages.

Customer Engagement & Stakeholder Management

• Build and maintain strong customer relationships throughout the project lifecycle.
• Act as a primary day-to-day contact for customer project coordination activities.
• Support customers to maximise the value realised from their Zendesk and/orHubSpot investment.
• Facilitate clear communication between customers and internal teams to ensurealignment on objectives, deliverables, and outcomes.
• Present project updates and information in a clear and professional manner to bothtechnical and non-technical audiences.

Risk Management & Quality Assurance

• Identify, document, monitor, and identify project risks and issues.
• Proactively support the development of mitigation plans and corrective actions where required.
• Ensure project documentation is complete, maintained, and aligned with deliverystandards.
• Maintain a strong focus on quality, accuracy, and customer outcomesthroughoutproject delivery.

Cross-Functional Collaboration

• Work closely with Sales, Consulting, Finance, Service Delivery, and external stakeholders to support successful project outcomes.
• Facilitate coordination across teams to ensure project dependencies and deliverablesare effectively managed.
• Contribute to the development and continuous improvement of project deliverypractices and documentation.

Continuous Improvement & Professional Development

• Identify opportunities to improve project planning, coordination, delivery processes,and customer experience outcomes.
• Stay informed on customer experience industry trends and platformdevelopmentswithin Zendesk and HubSpot.
• Take ownership of personal learning and professional development to continuallyexpand project delivery capabilities and industry knowledge.

Skills and Experience: Required

• Strong organisational, planning, and time management skills.
• Strong software acumen and understanding of SaaS.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with the ability to build rapport and trust withcustomers and colleagues.
• Ability to manage multiple priorities and adapt to changing business and customerrequirements.
• Strong attention to detail and commitment to quality outcomes.
• Effective problem-solving and decision-making skills.
• Ability to communicate technical concepts in a clear and understandable manner.
• Entry-level project coordination or project management experience, or experience in aclosely related role.

Behavioural Success Attributes

• Customer-centric mindset with a focus on delivering exceptional customerexperiences.
• Goal and outcome-oriented approach to project delivery.
• High energy, enthusiasm, and professionalism.
• Coachable and committed to continuous learning.
• Collaborative team player with a proactive attitude.

Nice to Have

• Bachelor’s degree in business, Information Technology, or a related field preferred.
• Experience working within customer service, customer experience, or contact centreenvironments.
• Knowledge of Zendesk and/or HubSpot platforms.
• Experience using Asana or similar project management tools.
• Exposure to Agile delivery methodologies.
• Project Management certification or progress toward certification.