Information Technology Project Coordinator

Beepo; Angeles; Hybrid; PHP 360,000 - 540,000; Full time

Benefits offered by this job

HMO

Paid Time Off

Referral Program

Work Life Balance

Job summary

Beepo is seeking an IT Project Coordinator (with Zendesk experience) in Angeles, Philippines, hybrid setup, day shift. The role focuses on supporting successful delivery of customer projects across the portfolio and coordinating activities across teams to ensure on-time delivery and alignment with customer goals.

The ideal candidate has entry-level project coordination experience, strong organizational and communication skills, and familiarity with SaaS platforms like Zendesk and HubSpot.

Qualifications

• Strong organizational, planning, and time management skills.
• Excellent verbal and written communication skills.
• Ability to communicate technical concepts clearly.
• Entry-level project coordination or related experience.
• Experience with SaaS and customer experience environments.

Responsibilities

• Support the delivery of customer projects alongside the Service Delivery Manager, ensuring progress per timelines, budgets, and objectives.
• Coordinate projects through full lifecycle from initiation to completion.
• Maintain project plans, schedules, documentation, actions, risks, decisions, and status reporting.
• Monitor project progress against milestones and KPIs and provide updates to stakeholders.
• Assist with scope definition and planning during pre-sales and project initiation.
• Build and maintain strong customer relationships throughout the lifecycle.
• Act as primary day-to-day contact for customer project coordination.
• Help customers maximize value from Zendesk and/or HubSpot investments.
• Facilitate clear communication between customers and internal teams on objectives and outcomes.
• Present project updates to technical and non-technical audiences.

Skills

Organization

Planning

Time management

SaaS knowledge

Communication

Interpersonal skills

Problem solving

Adaptability

Technical communication

PM basics

Education

Bachelor’s degree or higher in IT/Business

Tools

Zendesk

HubSpot

Asana

Job description

• Position: IT Project Coordinator (with Zendesk Experience)
• Work setup & shift: Hybrid | Day Shift

What's in it for you?

• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Employee Referral Program
• Work Life Balance

JOB DESCRIPTION

The Project Coordinator is responsible for supporting the successful delivery of customer projects across the company's services portfolio. Working closely with the Service Delivery Manager and project teams, this role coordinates project activities, maintains project documentation, manages stakeholder communications, and helps ensure projects are delivered on time, within scope, and aligned to customer objectives.

This role is ideally suited to a candidate either beginning their project management career or seeking to further develop their project delivery experience within a fast-paced SaaS and customer experience consulting environment. The Project Coordinator will play an important role in helping customers realise value from their Zendesk and HubSpot investments while contributing to exceptional customer experiences and successful project outcomes.

Key Responsibilities:

Project Delivery & Coordination

• Support the delivery of customer projects alongside the Service Delivery Manager, ensuring projects progress according to agreed timelines, budgets, and objectives.
• Coordinate projects throughout the full project lifecycle, from initiation through to completion.
• Maintain project plans, schedules, documentation, actions, risks, decisions, and status reporting using the company's project delivery tools.
• Monitor project progress against milestones and key performance indicators and provide regular updates to stakeholders.
• Assist with scope definition and project planning activities during pre-sales and project initiation stages.
• Build and maintain strong customer relationships throughout the project lifecycle.
• Act as a primary day-to-day contact for customer project coordination activities.
• Support customers to maximise the value realised from their Zendesk and/or HubSpot investment.
• Facilitate clear communication between customers and internal teams to ensure alignment on objectives, deliverables, and outcomes.
• Present project updates and information in a clear and professional manner to both technical and non-technical audiences.

Risk Management & Quality Assurance

• Identify, document, monitor, and escape project risks and issues.
• Proactively support the development of mitigation plans and corrective actions where required.
• Ensure project documentation is complete, maintained, and aligned with delivery standards.
• Maintain a strong focus on quality, accuracy, and customer outcomes throughout project delivery.

Cross-Functional Collaboration

• Work closely with Sales, Consulting, Finance, Service Delivery, and external stakeholders to support successful project outcomes.
• Facilitate coordination across teams to ensure project dependencies and deliverables are effectively managed.
• Contribute to the development and continuous improvement of project delivery practices and documentation.

Continuous Improvement & Professional Development

• Identify opportunities to improve project planning, coordination, delivery processes, and customer experience outcomes.
• Stay informed on customer experience industry trends and platform developments within Zendesk and HubSpot.
• Take ownership of personal learning and professional development to continually expand project delivery capabilities and industry knowledge.

Skills and Experience:

Required

• Strong organisational, planning, and time management skills.
• Strong software acumen and understanding of SaaS.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with the ability to build rapport and trust with customers and colleagues.
• Ability to manage multiple priorities and adapt to changing business and customer requirements.
• Strong attention to detail and commitment to quality outcomes.
• Effective problem-solving and decision-making skills.
• Ability to communicate technical concepts in a clear and understandable manner.
• Entry-level project coordination or project management experience, or experience in a closely related role.

Behavioural Success Attributes

• Customer-centric mindset with a focus on delivering exceptional customer experiences.
• Goal and outcome-oriented approach to project delivery.
• High energy, enthusiasm, and professionalism.
• Coachable and committed to continuous learning.
• Collaborative team player with a proactive attitude.

Nice to Have

• Bachelor’s degree in business, Information Technology, or a related field preferred.
• Experience working within customer service, customer experience, or contact centre environments.
• Knowledge of Zendesk and/or HubSpot platforms.
• Experience using Asana or similar project management tools.
• Project Management certification or progress toward certification.