Junior Key Account Manager — Growth & Operations

Delivery Hero; Taguig; On-site; PHP 424,000 - 502,000; Full time

Job summary

Delivery Hero’s foodpanda unit is seeking a Junior Key Account Manager to support the management and growth of our top restaurant chain partnerships. You will bridge day-to-day operations with strategic account growth, ensuring partners run smoothly and performance insights are generated alongside Senior Key Account Managers.

You will oversee operational excellence, drive initiatives to improve performance, and collaborate closely with cross-functional teams to maintain strong partner

Qualifications

• Experience: 3 to 4 years of experience in e-commerce, food delivery, account management or commercial operations.
• Trainability and learning agility: A fast learner with an eager mindset who can quickly absorb new systems, internal processes and industry tools.
• Dependability and ownership: Highly reliable with strong follow-through; someone who takes full accountability for managing account health and meeting operational targets.
• Intuition and problem solving: A resourceful thinker with strong commercial instincts who can anticipate partner needs and proactively propose practical solutions.
• Analytical mindset: Comfortably working with basic spreadsheets and operational metrics to translate numbers into actionable insights.
• Communication skills: Strong verbal and written communication skills to effectively collaborate with internal cross-functional teams and external chain managers.

Responsibilities

• Oversee day-to-day operational efficiency, menu or inventory compliance and service availability for foodpanda's top chain accounts to ensure seamless partner and customer experiences.
• Problem solving and initiative: Ideate and execute targeted initiatives to overcome operational blockers, reduce cancellation rates and boost overall account performance.
• Data-driven support: Collaborate closely with Senior Key Account Managers to analyze vendor performance data, identifying trends, bottlenecks and growth opportunities.
• Partner relationship management: Serve as a responsive point of contact for routine partner inquiries, resolving operational issues swiftly to build trust and maintain strong partner relationships.

Skills

Account management

E-commerce

Data analysis

Communication

Problem solving

Operational mindset

Job description

Delivery Hero’s foodpanda unit is seeking a Junior Key Account Manager to support the management and growth of our top restaurant chain partnerships. You will bridge day-to-day operations with strategic account growth, ensuring partners run smoothly and performance insights are generated alongside Senior Key Account Managers.

You will oversee operational excellence, drive initiatives to improve performance, and collaborate closely with cross-functional teams to maintain strong partner