Corporate Account Manager

foodpanda; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

foodpanda is seeking an experienced Account Manager to drive growth with our existing corporate customers. You will nurture relationships, upsell services, and coordinate with marketing, product, and operations to deliver value and exceed targets.

The role requires strong English, exceptional negotiation and analytical skills, and a track record in B2B account management. You will lead cross-functional projects and expand the corporate client base.

Qualifications

• Bachelor degree or higher in any related field.
• 4+ years’ experience in client/account management (B2B preferred).
• Knowledge of key account management or sales skills is advantageous.
• Excellent analytical and presentational skills.
• Experience managing large account portfolios.
• Strong analytical, numerical, and problem-solving skills with commercial awareness.
• Good command of English.
• Negotiation skills and budget management experience.

Responsibilities

• Develop strategic business partnerships with existing customers to deliver business objectives.
• Cultivate relationships and upsell services to clients.
• Coordinate with cross-functional teams on customer projects.
• Develop revenue growth strategy through cross-functional collaboration.
• Ensure ROI of campaigns and timely customer payments.
• Perform regular business reviews to identify gaps and opportunities.
• Expand customer base through new corporate projects.
• Provide pre- to post-sales support and technical assistance.
• Generate ideas and tactics for account growth.
• Achieve targets by growing Active Users and Active Corporates.

Skills

Account management

Sales

Negotiation

Relationship building

Cross-functional collaboration

Analytical thinking

English proficiency

Communication skills

Education

Bachelor's degree

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Develop strategic business partnerships with existing customers to be in line with department's direction and customer strategy to deliver business objectives (Sales & Market Share)
• Cultivate relationships and manage new and recurring clients - you’ll do what it takes to keep them happy and upsell their business either by adding more users or activating existing user base
• Take lead and coordinate with cross functions on customer projects: i.e. marketing & retention campaign development, etc.
• Develop the overall strategy for revenue growth through cross-functional collaboration; e.g. top line growth through increasing the Gross Merchandise Value output from Key Corporate Customers
• Ensure effectiveness of monthly campaign and ROI for every promotions/ activities implemented in responsible account(s) and timely customer payment
• Regular business review and analysis internally and externally to identify gaps and opportunities
• Implementing new business strategies to expand existing customer base and to secure targets by searching and screening for new customers such as corporate projects etc.
• Provide quality follow up with customer inquiries, pre-sales to post-sales service and technical support to customers to maintain relationships with all potential and existing clients.
• Generate new ideas and implement right tactics for Account Growth
• Achieve the set target by focusing on the development of Active Users and Active Corporates

Qualifications

• Bachelor degree or higher in any relating field
• 4+ years’ experience within a client/account management role preferable - B2B account management experience would be an advantage
• Direct knowledge of key account management or sales skills is advantageous
• Excellent analytical and presentational skills
• Experience managing large account portfolios
• Strong analytical skills, makes well-judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas
• Good command of English
• Having a good negotiation skills and budget management experience