Senior IT Specialist

VRI Crew; Baguio; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

VRI Crew is seeking an IT professional to manage and optimize endpoint deployment for a 90% Apple-based fleet using Kandji, and to implement and maintain identity and access management across Okta, Azure AD, and Google Workspace.

You will lead end-user support across locations via Slack, email, Jira, and remote sessions, handle device management, automation, security tooling, audits, on-call rotation, and collaboration with cross-functional teams to maintain secure, efficient IT operations.

Responsibilities

• Lead and provide technical support to employees across locations via Slack, email, Jira tickets, and remote sessions (e.g., Zoom).
• Oversee troubleshooting and resolution of issues on Mac and Windows computers, mobile devices, and other company technology.
• Administer and enhance Jira Service Desk workflows to improve IT service delivery and user experience.
• Develop and maintain automation workflows using Zapier and n8n to streamline repetitive tasks and integrate disparate systems.
• Configure and monitor security tools, including CrowdStrike and Datadog, to maintain organizational security posture.
• Document processes, procedures, and system configurations in Notion.
• Collaborate with cross-functional teams via Slack and other communication platforms.
• Participate in on-call rotation for critical infrastructure support.
• Ensure compliance with security policies and industry best practices.
• Monitor and manage automated processes for user account creation, access provisioning, password management, and employee offboarding to maintain data integrity and security.
• Ensure departing employees are promptly and securely removed from all relevant systems through automated offboarding workflows.
• Conduct quarterly audits of applications to verify accurate and consistent implementation of access controls.
• Provide essential support for software installation, updates, configuration, and hardware setup, troubleshooting, and maintenance.
• Schedule and coordinate shipment and retrieval of laptops during onboarding and offboarding, and manage device repairs, procurement, and destruction of obsolete equipment in collaboration with third‑party vendors.
• Continuously monitor system performance and proactively address potential issues to minimize downtime and maintain seamless operations.

Tools

Slack

Jira

Notion

Zapier

n8n

Kandji

Okta

Azure AD

Google Workspace

Zoom

CrowdStrike

Datadog

Job description

Primary Non-Negoti​bale Responsibilities

• Manage and optimize endpoint deployment and lifecycle management for our 90% Apple-based fleet using Kandji.
• Implement, maintain, and optimize enterprise identity and access management solutions primarily across Okta, as well, Azure AD and Google Workspace.
• IT Administration and

End-User Support

• Lead and provide technical support to employees across all locations via Slack, email, Jira tickets, and remote sessions (e.g., Zoom).
• Oversee troubleshooting and resolution of issues on Mac and Windows computers, mobile devices, and other company technology.
• Administer and enhance Jira Service Desk workflows to improve IT service delivery and user experience.
• Develop and maintain automation workflows using Zapier and n8n to streamline repetitive tasks and integrate disparate systems.
• Configure and monitor security tools, including CrowdStrike and Datadog, to maintain organizational security posture.
• Document processes, procedures, and system configurations in Notion.
• Collaborate with cross-functional teams via Slack and other communication platforms.
• Participate in on-call rotation for critical infrastructure support.
• Ensure compliance with security policies and industry best practices.
• Monitor and manage automated processes for user account creation, access provisioning, password management, and employee offboarding to maintain data integrity and security.
• Ensure departing employees are promptly and securely removed from all relevant systems through automated offboarding workflows.
• Conduct quarterly audits of applications to verify accurate and consistent implementation of access controls.
• Provide essential support for software installation, updates, configuration, and hardware setup, troubleshooting, and maintenance.
• Schedule and coordinate shipment and retrieval of laptops during onboarding and offboarding, and manage device repairs, procurement, and destruction of obsolete equipment in collaboration with third‑party vendors.
• Continuously monitor system performance and proactively address potential issues to minimize downtime and maintain seamless operations.

Team Management

• Lead, supervise, and mentor a team of IT specialists, fostering a collaborative and supportive environment.
• Delegate tasks and manage workload to ensure efficient department operations.
• Oversee projects assigned to Junior IT Support staff, providing guidance and assistance as needed.
• Conduct performance reviews, provide constructive feedback, and develop training programs to enhance team skills and knowledge.
• Work closely with other teams and stakeholders to support and complete IT projects.
• Send regular progress reports to both the client and eFlex, sharing updates from IT Support, IT Security, and Risk and Compliance teams.

IT Security Tasks

• Serve as a backup for monitoring and responding to phishing email reports, ensuring timely identification and mitigation of threats.
• Collaborate with the IT Security Analyst to review existing CVEs and assist in developing effective remediation strategies.
• Contribute to the evaluation and improvement of internal workflows, identifying opportunities to streamline and enhance security and operational processes.