Junior IT & Infrastructure Support Specialist

International Container Terminal Services, Inc. (ICTSI); Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

ICTSI is seeking an IT Specialist to build a foundation across Global IT Infrastructure and Port Terminal Operations. Entry-level role focusing on end-user computing, Microsoft 365, and standard workplace applications, with progression into network, Wi‑Fi and firewall troubleshooting under guidance.

You'll gain exposure to multiple infrastructure technologies while contributing to incident resolution, documentation, and continuous service improvements, following security and safety processes.

Qualifications

• Bachelor's degree or diploma in IT, CS, Engineering or related field.
• 0–2 years of relevant work experience or internships are encouraged to apply.
• Basic understanding of Windows, macOS, mobile devices and hardware.
• Basic networking knowledge including IP addressing, DNS, DHCP, Wi‑Fi and VPN.

Responsibilities

• Provide first-line and second-line support for end-user devices, Microsoft 365, printers, meeting-room technology and standard business applications.
• Prepare, deploy, maintain and retire laptops, desktops and mobile devices in line with company standards.
• Record, prioritize and resolve incidents and service requests; document fixes and elevate issues with clear technical information.
• Troubleshoot basic LAN, WAN, Wi-Fi, VPN, DNS, DHCP and connectivity issues using approved tools and procedures.
• Assist with firewall and network troubleshooting, including reviewing connectivity paths, rules and logs under supervision.
• Support asset inventory, patching, endpoint security, access management and other infrastructure housekeeping activities.
• Work with terminal IT teams and vendors during incidents, maintenance and small technology deployments.
• Complete a supervised terminal-yard rotation to learn operational workflows, safety requirements and the impact of IT services on terminal operations.
• Contribute to knowledge articles, checklists and continuous service improvements while following security, change and safety processes.

Skills

Windows

macOS

Mobile devices

Microsoft 365

Networking basics

Troubleshooting

English communication

Learning mindset

Education

Bachelor's degree or diploma in IT/CS/Engineering

Tools

VPN

DNS

DHCP

Firewall basics

Job description

ICTSI is seeking an IT Specialist to build a foundation across Global IT Infrastructure and Port Terminal Operations. Entry-level role focusing on end-user computing, Microsoft 365, and standard workplace applications, with progression into network, Wi‑Fi and firewall troubleshooting under guidance.

You'll gain exposure to multiple infrastructure technologies while contributing to incident resolution, documentation, and continuous service improvements, following security and safety processes.