Technical Consultant

Azpired Inc.; Cebu City; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Paid training from day one

Sign-on bonus

Incentives

Employee referral incentives

Career growth opportunities

Job summary

Azpired Inc. in Cebu City seeks a remote technical support specialist to assist international clients. You will troubleshoot hardware, software, and network issues, install and support software, and manage user accounts using Active Directory. Expect strong emphasis on communication and teamwork with ongoing training.

You will be supported by a structured onboarding, performance incentives, and opportunities for career growth within a growing outsourcer.

Qualifications

• Must be a graduate of IT, ComSci, Computer Engineering, or any related field.
• Non-graduates with relevant IT or technical support experience are encouraged to apply.
• Previous experience in customer service, help desk, or technical support is an advantage.
• Knowledge of hardware/software installation, configuration, maintenance, and troubleshooting.
• Familiarity with Active Directory and user account management.
• Familiarity with Windows Server administration and CMD utilities.

Responsibilities

• Provide remote technical support via phone, email, chat, or remote access.
• Troubleshoot hardware, software, network, and system issues.
• Install, configure, and support software and business applications remotely.
• Manage user accounts and permissions through Active Directory.
• Perform basic SQL queries and assist with database-related issues.
• Monitor and support Windows Server environments.
• Document support requests, resolutions, and technical issues.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain service quality by meeting response and resolution targets.
• Assist clients with system setup, updates, and technical guidance.

Skills

Customer service

Help desk

Technical support

Active Directory

SQL basics

Windows Server

Network troubleshooting

Communication skills

Independent work

Team collaboration

Education

IT/ComSci/Computer Engineering degree

Related field degree

Tools

Command Prompt (CMD)

SQL

Windows Server

Remote support tools

Microsoft Office

Job description

Role and Responsibilities:

• Provide remote technical support via phone, email, chat, or remote access.
• Troubleshoot hardware, software, network, and system issues.
• Install, configure, and support software and business applications remotely.
• Manage user accounts and permissions through Active Directory.
• Perform basic SQL queries and assist with database-related issues.
• Monitor and support Windows Server environments.
• Document support requests, resolutions, and technical issues.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain service quality by meeting response and resolution targets.
• Assist clients with system setup, updates, and technical guidance.

Qualifications:

• Must be a graduate of IT, ComSci, Computer Engineering, or any related field.
• Non-graduates with relevant IT or technical support experience are encouraged to apply.
• Previous experience in customer service, help desk, or technical support is an advantage.
• Knowledge of hardware and software installation, configuration, maintenance, and troubleshooting.
• Knowledge of network setup, connectivity, and troubleshooting.
• Basic to intermediate knowledge of SQL for database queries and troubleshooting.
• Basic knowledge of Windows Server administration and management.
• Familiarity with Command Prompt (CMD) and basic command-line utilities.
• Knowledge of Active Directory, including user account and access management.
• Familiarity with Microsoft Windows operating systems and Microsoft Office applications.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and collaboratively in a team environment.
• Willing to learn new technologies and adapt to changing technical environments.
• Willing to undergo training and continuous learning programs.
• Amenable to work on-site.
• Available to start as soon as possible.

What we offer:

• Paid training from day one, subject to training terms and conditions
• Earn as much as PHP 30,000.00 after contract signing!
• Sign-on bonus worth PHP 10,000.00 after contract signing!
• Receive account-specific and performance-based incentives.
• Unlimited employee referral incentives!
• Weekends off during the training period.
• Opportunity to work with easy international accounts.
• Exclusive perks and discounts with corporate partners.
• Relax in our employee social lounge and sleeping areas.
• Career growth and skills development opportunities.
• Fast-track career advancement programs.
• Fun and engaging company events and activities.

Who we are:

Azpired Inc. is a world-class outsourcing solutions provider with offices in Cebu City and Cagayan de Oro. We deliver cost-efficient and high-quality services to clients across the United States, Canada, Australia, and New Zealand.

By combining industry expertise with advanced technology, we help businesses achieve better operational efficiency and stronger returns on investment.

Seize the opportunity to advance your career with us!

Visit our recruitment office on the Ground Floor of the Cebu Exchange Tower on weekdays from 8:00 am to 4:00 pm.