It End User Support Analyst I

Conduent Incorporated; Philippines; On-site; PHP 260,000 - 380,000; Full time

Job summary

Conduent Incorporated is seeking an IT End User Support Analyst I in the Philippines to provide onsite end-user support, install applications, and manage hardware and software deployments. You will work with local desktop teams, handle ticket queues, and escalate production outages as needed.

The role emphasizes following standardized procedures, guiding users, and delivering technical contributions with minimal supervision in a dynamic environment.

Qualifications

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• College or university degree required or equivalent work experience.
• Ability to complete work self-guided.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.

Responsibilities

• Provides onsite end-user support.
• Installs applications.
• Manages hardware/software installations and troubleshooting.
• Provides onsite smart hand support to other technical towers as needed.
• Installs and Configures new hardware.
• Manages site-level inventory.
• Manages ticket queue for local support requests.
• Escalates systems outages or problems that are impacting production.
• Leads local onsite desktop support members.
• Validates that tickets are being assigned and worked in appropriate timeframes.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job description

IT End User Support Analyst I

Company : Conduent Incorporated Job Type : Full Time Philippines JobCopilot will tailor your resume and auto-fill the application

Job Description - IT End User Support Analyst I

Description

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• College or university degree required or equivalent work experience, providing exposure to fundamental theories and concepts.

General Profile

• Performs routine assignments.
• Develops skills by performing structured work assignments.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction, guidance, and direction from others.

Functional Knowledge

• Requires a conceptual understanding of theories, practices, and procedures.

Business Expertise

• Applies general knowledge of business developed through education or previous experience.

Impact

• Has a limited impact on own work team.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.
• Responsible for developing technical contributions.

Problem Solving

• Uses existing procedures to solve standard problems.
• Examines information and standard practices to make judgments.

Interpersonal Skills

• Exchanges information and ideas effectively.
• Ask questions and checks for understanding.

Responsibility Statements

• Provides onsite end-user support.
• Installs applications.
• Manages hardware/software installations and troubleshooting.
• Provides onsite smart hand support to other technical towers as needed.
• Installs and Configures new hardware.
• Manages site-level inventory.
• Manages ticket queue for local support requests.
• Escalates systems outages or problems that are impacting production.
• Leads local onsite desktop support members.
• Validates that tickets are being assigned and worked in appropriate timeframes.
• Performs other duties as assigned.
• Complies with all policies and standards.

About the Company

Conduent Incorporated

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a d...