End User Support Engineer — Flexible IT Help Desk

De Castro Consulting

Metro Manila

On-site

PHP 446,000 - 781,000

Full time

6 days ago

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Benefits offered by this job

Competitive salary

Health benefits

Certifications support

Flexible scheduling

Job summary

De Castro Consulting in Makati City seeks an End User Support specialist to join our IT team. You will provide first-line support to employees, resolve hardware and software issues, and maintain IT infrastructure.

You will install software, manage user accounts, perform maintenance, train users on security, escalate complex issues, and contribute to knowledge bases. The role offers growth in a dynamic IT environment.

Qualifications

Experience in end user support or help desk roles.
Strong knowledge of Windows and/or macOS operating systems.
Ability to troubleshoot hardware issues including peripherals and printers.
Experience with ticketing systems and ITSM tools.
Excellent communication and customer service skills.
IT certifications such as CompTIA A+ or MS Modern Desktop are preferred.

Responsibilities

Provide first-line technical support to end users via phone, email, and in-person.
Troubleshoot and diagnose IT problems including desktop, laptop, printer, and network issues.
Install, configure and maintain software and operating systems on user devices.
Create and manage user accounts, email addresses and access permissions.
Maintain records of support tickets and document resolutions.
Perform routine system maintenance including software updates, patches, and antivirus management.
Provide IT training and guidance on security best practices.
Escalate complex issues to senior IT staff or external vendors.