Junior Inbound Event Sales & Account Coordinator - AU Client

Mintrix Business Advisory; Manila; Teletrabalho; PHP 279 000 - 446 000; Tempo integral

Resumo da oferta

Mintrix Business Advisory is seeking a Junior Inbound Sales and Event Coordination specialist to support events across hospitality venues. You will respond to Australian client enquiries, qualify details, and generate quotes, contracts and confirmations.

Working remotely from Manila, you will coordinate bookings, liaise with Sales, Operations and kitchen teams, and ensure all guest requirements, dietary needs and timing are accurately captured.

Qualificações

• Inboundsales, customer service or reservations experience preferred.
• Able to manage multiple enquiries and deadlines with accuracy.
• Fluent written and spoken English with professional communication.

Responsabilidades

• Respond to enquiries via email, phone and booking platforms.
• Qualify event type, date, guests, budget and preferences; prepare quotes and contracts.
• Coordinate bookings through to event delivery with venue teams and kitchen staff.
• Prepare function sheets, run sheets and post‑event follow‑up.
• Maintain information across systems like Roller and Notion; track deposits and invoices.

Conhecimentos

Inbound sales

Customer communication

Organization

Remote work

Ferramentas

Roller

Notion

AI tools

Descrição da oferta de emprego

Role Overview

• Support eventsales, bookings and coordination across three hospitality venues, managing clients from enquiry through to post-event follow-up.

• Primarily an inboundsalesrole, with potential for outbound follow-up/business development later.

• Junior, process-driven role with training, procedures, templates and AI tools provided.

InboundSales& Client Communication

• Respond to enquiries via email, phone and booking platforms, qualifying event type, date, guests, budget and preferences.

• Recommend venues, packages, upgrades and add-ons, and prepare quotes, proposals, contracts and booking confirmations.

• Follow up enquiries and maintain professional, natural communication with Australian clients.

Booking & Event Coordination

• Manage bookings through to event delivery, keeping guest, catering, beverage, activity, timing, layout, dietary and special-request details accurate.

• Process booking changes and cancellations and coordinate updates withSales, Operations, Kitchen, bar, front-of-house and venue teams.

• Prepare function sheets, run sheets, floor plans, kitchen orders and other event documentation, including post-event follow-up.

General Bookings & Administration

• Assist with general game bookings and guest enquiries.

• Maintain and cross-check information across Roller, Function Tracker, Notion and other systems.

• Track deposits, balances, invoices, minimum spends and relevant costs, and manage task lists, schedules and follow-ups.

Compliance & Escalation

• Follow approved venue, licensing, capacity, safety, pricing, contract and operational requirements.

• Identify unusual or non-standard requests and elevate matters outside the role’s authority.

Essential Skills & Attributes

• Fluent written and spoken English, clear pronunciation and a professional telephone manner suitable for Australian clients.

• Strong organisation, attention to detail, prioritisation and follow-up skills.

• Able to manage multiple enquiries and deadlines while working quickly and accurately.

• Comfortable learning systems, following processes, working independently and knowing when to ask questions or elevate.

• Proactive, reliable and customer-focused, with stable internet, a professional remote-working environment and availability for the 46-hour weekend-inclusive roster.

Desirable Experience

• Inboundsales, customer service, hospitality, events, reservations, reception or administration.

• Booking/reservation systems; Roller experience is helpful but not essential.

• Experience with Australian clients/businesses, Notion, AI tools, quotes, contracts, event documentation or invoicing.