Junior HR Officer (Dayshift, Work Onsite)

Shore 360; Philippines; On-site; PHP 400,000 - 800,000; Full time

Benefits offered by this job

Day 1 HMO

Fixed weekends off

Unlimited barista coffee

Free parking & shuttle

Premium game lounge

Social clubs & events

Referral incentives

Maternity/Paternity Leave & benefits

Job summary

Shore360 in the Philippines is seeking a Human Resources Officer to join the People Services team. You will handle a broad range of HR and administration duties, ensuring timely processing of requests, contracts, and variations.

You will deliver compliant documentation, provide guidance, and produce workforce insights through reporting. As part of a 100% Australian-owned firm, you will collaborate with internal stakeholders and external partners, maintain high service levels, and contribute to a

Qualifications

• Tertiary qualification in HR or related field.
• Experience in HR services and customer-focused delivery.
• Strong Excel and Word skills.

Responsibilities

• Process People Services requests in a timely manner with high attention to detail (onboarding/offboarding, contracts, variations).
• Provide high-quality advice across People Services; act as SME for transactional employment matters.
• Develop and deliver compliant employment contracts and workforce documentation.
• Maintain a high level of customer service and deliver a great candidate experience within SLAs.
• Maintain and enhance HR systems and produce insights for leaders.

Skills

HR operations

Customer-focused service

Communication

Reporting and analytics

MS Office (Excel/Word)

Education

HR / related degree

Tools

HRIS

MultiMax

JIRA

Job description

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Position Overview

• The Human Resources Officer (HRO) is responsible for a broad range of general humanresources and administration functions and reports to the People Services Team Leader.
• The primary focus of this role will be to undertake a wide range of tasks within the PeopleServices team.

Key Responsibilities

The HRO undertakes a wide range of duties that may include, but are not limited to thefollowing:

Facilitate a smooth and seamless experience for leaders and team members:

• Process People Services requests in a timely manner and with a high attention todetail (including, but not limited to, on-board/off-board, employment agreements,employment variations)
• Provide high-quality advice and solutions across the suite of services provided byPeople Services. Be a point of escalation for the team and subject matter expertfor transactional employment-related matters. This includes tier 1 enquiries.
• Develop and deliver high-quality, legislatively compliant employment contractsand workforce-related documentation.
• Maintain a high level of customer service to the business, ensuring we deliver agreat candidate experience within our SLAs.

Systems and reporting:

• Maintain and enhance our people systems (including, but not limited to, ourHRIS, MultiMax, JIRA, etc.)
• Perform reporting requirements and present data in a thoughtful manner thatprovides leaders with relevant insights about their workforce.

Contribution to whole of enterprise:

• Partner within People Experience and across the enterprise to deliver value-addingservices.
• Provide a consistent and reliable user experience for all People Experienceinteractions and programs through the implementation of appropriate HR advice,governance and systems.

Develop and maintain highly effective collaborative relationships with:

• Internal stakeholders to provide and engender support for People Experiencestrategies and initiatives and ensure that they are aligned to business needs.
• External stakeholders with a view to keeping abreast of best practice anddeveloping strategic alliances allowing for delivery of effective and efficientPeople Experience services.
• Undertake other human resources activities as required.

Education and Qualifications

• Tertiary qualification in human resources, psychology, business management orother relevant discipline is essential

Skills, Knowledge and Experience

Demonstrated technical skills in:

• A proven record of achievement in the provision of high-quality operational HRservices and the delivery of operational HR programs and initiatives that drive andoptimise business performance.
• Experience working within an HR services team in a customer-focused servicedelivery environment with demonstrated ability in achieving results.
• Reporting and systems experience would be highly desirable.
  
• Sound knowledge of the MS Office suite of programs, including Excel and Word.

Demonstrated experience in:

• A hands-on, enthusiastic and passionate HR professional who is excited by theopportunity to make a positive impact.
• Effective communication skills and the ability to liaise effectively with other teammembers to deliver an efficient and effective service to the organisation.
• Able to handle several competing priorities between operational delivery and otherHR deliverables.
• Able to build and maintain effective relationships with stakeholders at all levels ofthe organisation.
• A team player who operates in a flexible manner in a team environment, with apreference towards being proactive and solution-focused.
• Ability to problem solve, develop and refine processes to mitigate risks.
• A positive attitude towards people with disabilities and the willingness to work withinMulticap's Values and Code of Conduct in order to meet our customers' needs.

Shore Xtra Perks

• Day 1 HMO Coverage
• Fixed Weekends Off
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge
• Social Passion Clubs: Photography, Dance, Fitness, Book, Music
• Engaging Monthly Events with prizes and rewards
• Referral Incentives
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

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