Junior HR Officer (Dayshift, Work Onsite)

JOBS360; Mabalacat; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Day 1 HMO

Fixed Weekends Off

Barista Coffee

Free Parking & Shuttle

Premium Game Lounge

Social Passion Clubs

Monthly Events

Referral Incentives

Statutory Benefits

Job summary

Shore360, a 100% Australian-owned BP firm in the Philippines, seeks an HR Officer to drive broad HR and administration tasks within the People Services team. You will support onboarding/offboarding, contracts, and HR documentation while ensuring quality service and compliant processes.

You will manage HR systems (HRIS, MultiMax, JIRA), provide timely HR advice, and collaborate with internal and external stakeholders to deliver effective People Experience services.

Qualifications

• Tertiary qualification in human resources, psychology, business management or other relevant discipline is essential.
• Experience delivering HR services in a customer-focused environment.
• Proficiency with MS Office (Excel/Word) and basic reporting skills.
• Ability to build stakeholder relationships and manage multiple priorities.

Responsibilities

• Process People Services requests (onboard/offboard, employment agreements, variations) promptly.
• Provide high-quality HR advice and act as escalation point for transactional matters.
• Develop and deliver compliant employment contracts and related documents.
• Maintain a high level of service and candidate experience within SLAs.
• Maintain and enhance HR systems (HRIS, MultiMax, JIRA) and produce insights.
• Partner with internal and external stakeholders to deliver People Experience services.
• Undertake other HR activities as required.

Skills

HR services

Customer service

Reporting

MS Excel

Education

Tertiary qualification in HR / psychology / business management

Tools

HRIS

MultiMax

JIRA

MS Office

Job description

Job Description

About Shore360

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Position Overview

• The Human Resources Officer (HRO) is responsible for a broad range of general humanresources and administration functions and reports to the People Services Team Leader.

• The primary focus of this role will be to undertake a wide range of tasks within the PeopleService team.

Key Responsibilities

The HRO undertakes a wide range of duties that may include, but are not limited to the following:

Facilitate a smooth and seamless experience for leaders and team members:

• Process People Services requests in a timely manner and with a high attention to detail (including, but not limited to, on-board/off-board, employment agreements, employment variations)

• Provide high-quality advice and solutions across the suite of services provided by People Services. Be a point of escalation for the team and subject matter expert for transactional employment-related matters. This includes tier 1 enquiries.

• Develop and deliver high-quality, legislatively compliant employment contracts and workforce-related documentation.

• Maintain a high level of customer service to the business, ensuring we deliver a great candidate experience within our SLAs.

Systems and reporting:

• Maintain and enhance our people systems (including, but not limited to, our HRIS, MultiMax, JIRA, etc.)

• Perform reporting requirements and present data in a thoughtful manner that provides leaders with relevant insights about their workforce.

Contribution to whole of enterprise:

• Partner within People Experience and across the enterprise to deliver value-adding services.

• Provide a consistent and reliable user experience for all People Experience interactions and programs through the implementation of appropriate HR advice, governance and systems.

Develop and maintain highly effective collaborative relationships with:

• Internal stakeholders to provide and engender support for People Experience strategies and initiatives and ensure that they are aligned to business needs.

• External stakeholders with a view to keeping abreast of best practice and developing strategic alliances allowing for delivery of effective and efficient People Experience services.

• Undertake other human resources activities as required.

Education and Qualifications

• Tertiary qualification in human resources, psychology, business management or other relevant discipline is essential

Skills, Knowledge and Experience

Demonstrated technical skills in:

• A proven record of achievement in the provision of high-quality operational HR services and the delivery of operational HR programs and initiatives that drive and optimise business performance.

• Experience working within an HR services team in a customer-focused service delivery environment with demonstrated ability in achieving results.

• Reporting and systems experience would be highly desirable.

• Sound knowledge of the MS Office suite of programs, including Excel and Word.

Demonstrated experience in:

• A hands-on, enthusiastic and passionate HR professional who is excited by the opportunity to make a positive impact.

• Effective communication skills and the ability to liaise effectively with other team members to deliver an efficient and effective service to the organisation.

• Able to handle several competing priorities between operational delivery and other HR deliverables.

• Able to build and maintain effective relationships with stakeholders at all levels of the organisation.

• A team player who operates in a flexible manner in a team environment, with a preference towards being proactive and solution-focused.

• Ability to problem solve, develop and refine processes to mitigate risks.

• A positive attitude towards people with disabilities and the willingness to work within Multicap's Values and Code of Conduct in order to meet our customers' needs.

Shore Xtra Perks

• Day 1 HMO Coverage

• Fixed Weekends Off

• Unlimited Barista Coffee all shift long

• Free Parking & Shuttle

• Premium Game Lounge

• Social Passion Clubs: Photography, Dance, Fitness, Book, Music

• Engaging Monthly Events with prizes and rewards

• Referral Incentives

• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays