Junior Event Operations Specialist

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

Reed Elsevier Shared Services (Philippines) Inc Company in Manila is seeking an entry-level Event Operations professional to support event planning, logistics, exhibitor support, and event execution activities under supervision.

The role emphasizes following established procedures, coordinating with cross-functional teams, handling inquiries, data and document tasks, and contributing to attendance and budget objectives.

Qualifications

• Bachelor’s degree required.
• At least 1 year of customer service experience in a contact center environment.
• Experience in email and chat support and call handling.
• Experience in project coordination and stakeholder management.
• Keen attention to detail.
• Ability to quickly learn and apply enterprise AI tools and technologies.

Responsibilities

• Event Support & Query Management - Handle inbound calls, emails, chats, and social media inquiries from attendees, exhibitors, and conference participants. Provide support for registration, exhibitor portals, pricing, and general show information.
• Customer Service - Proactively learn about each show to provide accurate information to customers. Deliver clear, polite, and informative communication across channels.
• Process Improvement & Reporting - Identify process inefficiencies and escalate issues with recommendations for improvement. Collaborate with teams to improve processes and reporting.

Skills

Customer service

Communication

Attention to detail

Project coordination

Learning agility

Stakeholder management

Education

Bachelor’s degree

Tools

CRM software

Microsoft Office

Enterprise AI tools

Job description

Reed Elsevier Shared Services (Philippines) Inc Company in Manila is seeking an entry-level Event Operations professional to support event planning, logistics, exhibitor support, and event execution activities under supervision.

The role emphasizes following established procedures, coordinating with cross-functional teams, handling inquiries, data and document tasks, and contributing to attendance and budget objectives.