Junior Cyber Defense Support Analyst — Remote

CyberOne; Manila; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Flexible working hours

Remote-first culture

Birthday off

Long-service awards

Bi-annual performance awards

Team off-sites

Structured training

Job summary

CyberOne in the Philippines is seeking a Junior Support Analyst to join its Secure Network Operations Centre on a fully remote, full-time basis. You will monitor customer environments, respond to alerts, and perform first-line troubleshooting with mentoring and formal Microsoft training.

This entry-level role emphasizes a security-first mindset, strong Windows and Microsoft 365 knowledge, and good communication.

Qualifications

• Basic Windows and Microsoft 365 knowledge.
• Fundamental networking concepts.
• Strong communication skills.
• Willingness to learn and work as part of a team.
• Logical problem-solving skills.

Responsibilities

• Monitor customer infrastructure and cloud platforms.
• Respond to alerts, incidents and service requests.
• Perform first-line troubleshooting across Microsoft technologies.
• Escalate issues with clear technical notes.
• Complete daily operational health checks.
• Produce knowledge articles and documentation.
• Deliver excellent customer service.
• Participate in shift handovers and continual improvement.
• Learn new technologies through mentoring and certification.

Skills

Windows

Microsoft 365

Networking basics

Customer service

Learning mindset

Job description

CyberOne in the Philippines is seeking a Junior Support Analyst to join its Secure Network Operations Centre on a fully remote, full-time basis. You will monitor customer environments, respond to alerts, and perform first-line troubleshooting with mentoring and formal Microsoft training.

This entry-level role emphasizes a security-first mindset, strong Windows and Microsoft 365 knowledge, and good communication.