Front-Line SOC Support Specialist (Remote Philippines)

CyberMaxx; Manila; On-site; PHP 350,000 - 520,000; Full time

Job summary

CyberMaxx is hiring a Front-Line Support professional to be the first contact point for the SOC and Operations Engineering teams. The role involves handling inbound calls, triaging tickets, and providing first-level resolution for identity, endpoint, and access-related requests, with support for US-based clients.

The ideal candidate brings strong communication skills and hands-on technical support experience in a fast-paced MSSP/MDR environment.

Qualifications

• 2+ years of IT support experience.
• Experience providing technical support to US-based clients.
• Experience with Jira is required.

Responsibilities

• Answer inbound calls and route to the appropriate department.
• Serve as first point of contact for customer support requests.
• Assist customers with portal access issues and password resets.
• Escalate complex issues to internal teams.
• Document interactions and resolutions in Jira.
• Maintain 24/7 shift coverage.

Skills

Communication skills

Problem solving

Customer service

Learning agility

Tools

Jira

Splunk

QRadar

SentinelOne

Job description

CyberMaxx is hiring a Front-Line Support professional to be the first contact point for the SOC and Operations Engineering teams. The role involves handling inbound calls, triaging tickets, and providing first-level resolution for identity, endpoint, and access-related requests, with support for US-based clients.

The ideal candidate brings strong communication skills and hands-on technical support experience in a fast-paced MSSP/MDR environment.