Junior Customer Care Specialist – Inbound & Outbound

Metacom Careers; Hinatuan; On-site; PHP 180,000 - 300,000; Full time

Job summary

Metacom Careers in the Philippines is seeking an entry-level Customer Service Representative to handle inbound and outbound calls, assist customers with inquiries, and maintain high satisfaction through clear communication.

You will document interactions, update account information, and collaborate with teammates to hit performance targets, with shift work expected in a typical call center setting.

Qualifications

• Bachelor’s degree required in a relevant field.
• 0–2 years of experience in customer service or call center environments preferred.
• Proficiency in English and strong communication skills are essential.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Assist customers with inquiries and provide solutions to their issues.
• Document customer interactions and update account information accurately.
• Maintain a high level of customer satisfaction through effective communication.
• Collaborate with team members to achieve performance targets.

Skills

English proficiency

Customer service

Interpersonal communication

Education

Bachelor’s degree in a relevant field

Job description

Metacom Careers in the Philippines is seeking an entry-level Customer Service Representative to handle inbound and outbound calls, assist customers with inquiries, and maintain high satisfaction through clear communication.

You will document interactions, update account information, and collaborate with teammates to hit performance targets, with shift work expected in a typical call center setting.