Entry-Level Customer Service Specialist

Metacom Careers; Parañaque; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers in the Philippines is seeking an entry-level Customer Service Representative to handle inquiries via calls and emails, resolve issues, and maintain detailed interaction records.

You will collaborate with teammates to boost satisfaction, escalate priority concerns, and build a foundation in a fast-paced call center environment with opportunities for professional development.

Qualifications

• Bachelor's degree in a relevant field preferred.
• No experience required; entry-level position.
• Strong English language proficiency.
• Excellent interpersonal and communication skills.
• Familiarity with call center operations.
• Ability to work well with diverse groups of people.
• Demonstrated customer service orientation.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Handle customer calls and emails in a prompt and professional manner.
• Maintain detailed records of customer interactions and follow-up actions.
• Work collaboratively with team members to enhance customer satisfaction.
• Identify and elevate priority issues to the appropriate department.

Skills

Strong English

Interpersonal skills

Communication skills

Call center operations

Diversity teamwork

Customer service orientation

Education

Bachelor's degree in a relevant field

Job description

Metacom Careers in the Philippines is seeking an entry-level Customer Service Representative to handle inquiries via calls and emails, resolve issues, and maintain detailed interaction records.

You will collaborate with teammates to boost satisfaction, escalate priority concerns, and build a foundation in a fast-paced call center environment with opportunities for professional development.