Entry-Level Customer Support Specialist

Metacom Careers; Cagayan Valley; Presencial; PHP 223.000 - 357.000; Jornada completa

Descripción de la vacante

Metacom Careers is seeking an entry-level Customer Service Associate to assist customers via phone, email, and chat in the Philippines. The role focuses on resolving inquiries, maintaining strong customer satisfaction, and accurate documentation of interactions.

You will collaborate with teammates to enhance service delivery and follow up to ensure issues are resolved, contributing to a fast-paced, customer-centric environment.

Formación

• Bachelor's degree in a relevant field preferred.
• Entry-level (0-2 years) customer service experience.
• Proficient in English, strong problem-solving abilities, and excellent interpersonal skills.
• Experience in call center operations is a plus.
• Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.

Responsabilidades

• Assist customers with inquiries and resolve issues via phone, email, and chat.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Document customer interactions accurately and efficiently.
• Collaborate with team members to improve service delivery and efficiency.
• Follow up on customer interactions to ensure resolution of issues.

Conocimientos

English proficiency

Problem solving

Interpersonal skills

Educación

Bachelor's degree (preferred)

Descripción del empleo

Metacom Careers is seeking an entry-level Customer Service Associate to assist customers via phone, email, and chat in the Philippines. The role focuses on resolving inquiries, maintaining strong customer satisfaction, and accurate documentation of interactions.

You will collaborate with teammates to enhance service delivery and follow up to ensure issues are resolved, contributing to a fast-paced, customer-centric environment.