Call Center Care Specialist (Inbound/Outbound)

Metacom Careers; Marikina; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers in Marikina is seeking a fresh graduate for an on-site, full-time customer service role. The position involves handling inbound and outbound calls, addressing queries and complaints, and assisting with scheduling and follow-ups.

The ideal candidate is a fluent English speaker with strong communication and problem-solving skills, a team player with interpersonal strengths, and capable of multitasking in a fast-paced call center environment.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Fresh Graduate or 0-2 years of experience in customer service or call center.
• Proficient in English Language, strong customer service skills, problem-solving abilities.
• Team player with excellent interpersonal skills.
• Ability to manage multiple tasks and provide accurate information.
• Ability to work in a fast-paced call center environment.

Responsibilities

• Manage inbound and outbound calls professionally and efficiently.
• Provide excellent customer service by addressing queries and complaints.
• Assist in scheduling appointments and follow-ups as needed.
• Collaborate with team members to enhance service delivery.
• Utilize problem-solving skills to resolve customer issues effectively.

Skills

English Language

Customer Service

Scheduling

Problem Solving

Team Player

Interpersonal Skills

Call Centre

Education

Bachelor’s degree in relevant field

Job description

Metacom Careers in Marikina is seeking a fresh graduate for an on-site, full-time customer service role. The position involves handling inbound and outbound calls, addressing queries and complaints, and assisting with scheduling and follow-ups.

The ideal candidate is a fluent English speaker with strong communication and problem-solving skills, a team player with interpersonal strengths, and capable of multitasking in a fast-paced call center environment.