Customer Experience Specialist – Call Center

Metacom Careers; Pasig; On-site; PHP 279,000 - 502,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer service specialist to handle calls, resolve inquiries, and provide information about products and services. You will schedule appointments and manage customer accounts while collaborating with team members to enhance the overall customer experience.

Ideal candidates have a Bachelor’s degree in a relevant field, 0–2 years in a call center or customer service role, and strong English communication.

Qualifications

• Bachelor’s degree in a relevant field is preferred.
• 0–2 years of experience in a call center or customer service role accepted.
• Strong command of English and excellent interpersonal communication.
• Ability to manage inquiries and schedule effectively.
• Team player with a focus on customer satisfaction.
• Familiarity with Salesforce or other CRM is a plus.

Responsibilities

• Provide exceptional customer service to clients in a professional and courteous manner.
• Handle incoming calls, resolve customer inquiries, and provide information about products and services.
• Schedule appointments and manage customer accounts efficiently.
• Collaborate with team members to enhance the overall customer experience.
• Utilize problem-solving skills to address customer concerns and escalations.

Skills

English fluency

Interpersonal skills

Customer service

Education

Bachelor’s degree in a relevant field

Tools

Salesforce or CRM

Job description

Metacom Careers in the Philippines is seeking a customer service specialist to handle calls, resolve inquiries, and provide information about products and services. You will schedule appointments and manage customer accounts while collaborating with team members to enhance the overall customer experience.

Ideal candidates have a Bachelor’s degree in a relevant field, 0–2 years in a call center or customer service role, and strong English communication.