Junior Branch Officer In-Charge

i-cube Digital Solutions; Makati; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Health Insurance (HMO)

Maternity and Paternity Leave

Sick Leave

Vacation Leave

Job summary

A digital service company in Makati is seeking a professional to oversee client and service coordination, manage housekeeping operations, and ensure client satisfaction. Responsibilities include handling inquiries, preparing proposals, scheduling cleaning services, and conducting training. The position offers government-mandated benefits, including health insurance and leave entitlements. The role is vital in maintaining high service standards and facilitating smooth operations within both client and company environments.

Responsibilities

• Handle client inquiries from Facebook and address concerns professionally.
• Prepare proposals and quotations for B2C clients.
• Arrange bookings and ensure smooth scheduling of cleaning services.
• Prepare daily car routes for cleaning services.
• Conduct ocular visits to ensure service quality.

Job description

Job Description

Client and Service Coordination

• Handle client inquiries from the Facebook channel and address concerns in a professional manner.
• Prepare proposals and quotations for B2C clients (including EZY and Housemaid services).
• Arrange bookings for Housemaid services and ensure smooth scheduling of cleaning services.
• Prepare the daily car route for the next day’s cleaning service and update the daily cleaner’s schedule as needed.
• Prepare job orders for the next day's services and coordinate with the team to ensure timely execution.
• Conduct ocular visits or site checks as needed to ensure service quality and client satisfaction.

Administration and Reporting

• Post payments according to the cleaner's payment report and update B2C receivables accordingly.
• Maintain a database for existing and new B2C clients (EZY and Housemaid).
• Inventory and track housekeeping items to ensure adequate supply levels.
• Issue equipment and uniforms for newly joined housekeeping personnel.
• Ensure the confidentiality and security of company files, records, and filing systems.
• Coordinate and schedule meetings, distribute memos, and ensure timely communication of company news and information.

Housekeeping and Training

• Conduct housekeeping training sessions as scheduled to maintain high service standards.
• Interview and provide contract orientation for new cleaners and housemaids.
• Oversee the cleanliness, housekeeping, and sanitation of the office and client locations.

Client Relations and Support

• Handle client complaints professionally and elevate them when necessary.
• Collaborate with the marketing team for related concerns and support promotional activities.
• Operate office equipment such as printers, fax machines, and copiers as needed.
• Ensure office and cleaning supplies are maintained and coordinate with the head office to ensure adequate stock levels.
• Perform other tasks as assigned by management.

Benefits

Government Mandated Benefits

• Health Insurance: HMO
• Maternity & Paternity Leave, Sick Leave, Vacation Leave

Working Location

807, Antel Group of Companies. 2301 Antel 2000, 121 Valero Street Salcedo Village 1200, Makati City, Philippines