Junior Branch Officer In-Charge

i-cube Digital Solutions; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A digital solutions company in the Philippines seeks a Client and Service Coordinator. This role entails handling client inquiries through social media, coordinating cleaning service bookings, preparing client proposals, and overseeing team training sessions. The ideal candidate should possess strong communication skills and be proficient in client relationship management. Experience with housekeeping services is a plus. The position offers opportunities for professional growth within a dynamic environment.

Qualifications

• Strong communication skills for client interaction.
• Ability to prepare proposals and quotations.
• Familiarity with housekeeping scheduling.

Responsibilities

• Handle client inquiries from Facebook channel.
• Prepare proposals and quotations for clients.
• Arrange bookings and manage cleaning service schedules.
• Conduct site checks to ensure service quality.
• Maintain database for clients and inventory.

Job description

Client And Service Coordination

• Handle client inquiries from the Facebook channel and address concerns in a professional manner.
• Prepare proposals and quotations for B2C clients (including EZY and Housemaid services).
• Arrange bookings for Housemaid services and ensure smooth scheduling of cleaning services.
• Prepare the daily car route for the next day’s cleaning service and update the daily cleaners schedule as needed.
• Prepare job orders for the next day’s services and coordinate with the team to ensure timely execution.
• Conduct ocular visits or site checks as needed to ensure service quality and client satisfaction.

Administration And Reporting

• Post payments according to the cleaner's payment report and update B2C receivables accordingly.
• Maintain a database for existing and new B2C clients (EZY and Housemaid).
• Inventory and track housekeeping items to ensure adequate supply levels.
• Issue equipment and uniforms for newly joined housekeeping personnel.
• Ensure the confidentiality and security of company files, records, and filing systems.
• Coordinate and schedule meetings, distribute memos, and ensure timely communication of company news and information.

Housekeeping And Training

• Conduct housekeeping training sessions as scheduled to maintain high service standards.
• Interview and provide contract orientation for new cleaners and housemaids.
• Oversee the cleanliness, housekeeping, and sanitation of the office and client locations.

Client Relations And Support

• Handle client complaints professionally and escalate them when necessary.
• Collaborate with the marketing team for any related concerns and support in promotional activities.

Miscellaneous Duties

• Operate office equipment such as printers, fax machines, and copiers as needed.
• Ensure office and cleaning supplies are maintained and coordinate with the head office to ensure adequate stock levels.
• Perform other tasks as assigned by management.