Administrator Officer (General)

i-cube Digital Solutions; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health Insurance

Maternity & Paternity Leave

Vacation Leave

Job summary

i-cube Digital Solutions in Makati is seeking a Full-time role for fresh graduates or students who are pursuing a Bachelor’s degree. The position involves handling client inquiries, preparing service proposals, and managing schedules for cleaning services. Applicants must demonstrate strong organizational skills and a professional attitude. The company offers government mandated benefits including health insurance, vacation leave, and paternity/maternity leave, ensuring a supportive work environment.

Qualifications

• Fresh graduate or student pursuing a Bachelor's degree.
• Proficient in handling client inquiries and providing professional services.
• Strong organizational skills for scheduling and reporting.

Responsibilities

• Handle client inquiries and prepare service proposals.
• Manage bookings and ensure smooth scheduling for cleaning services.
• Conduct housekeeping training and maintain service standards.

Education

Bachelor's degree

Job description

On-site - Makati Fresh Graduate/Student Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Maternity & Paternity Leave, Vacation Leave

Client and Service Coordination

• Handle client inquiries from the Facebook channel and address concerns in a professional manner.
• Prepare proposals and quotations for B2C clients (including EZY and Housemaid services).
• Arrange bookings for Housemaid services and ensure smooth scheduling of cleaning services.
• Prepare the daily car route for the next day’s cleaning service and update the daily cleaner’s schedule as needed.
• Prepare job orders for the next day's services and coordinate with the team to ensure timely execution.
• Conduct ocular visits or site checks as needed to ensure service quality and client satisfaction.

Administration and Reporting

• Post payments according to the cleaner's payment report and update B2C receivables accordingly.
• Maintain a database for existing and new B2C clients (EZY and Housemaid).
• Inventory and track housekeeping items to ensure adequate supply levels.
• Issue equipment and uniforms for newly joined housekeeping personnel.
• Ensure the confidentiality and security of company files, records, and filing systems.
• Coordinate and schedule meetings, distribute memos, and ensure timely communication of company news and information.

Housekeeping and Training

• Conduct housekeeping training sessions as scheduled to maintain high service standards.
• Interview and provide contract orientation for new cleaners and housemaids.
• Oversee the cleanliness, housekeeping, and sanitation of the office and client locations.

Client Relations and Support

• Handle client complaints professionally and elevate them when necessary.
• Collaborate with the marketing team for any related concerns and support in promotional activities.
• Operate office equipment such as printers, fax machines, and copiers as needed.
• Ensure office and cleaning supplies are maintained and coordinate with the head office to ensure adequate stock levels.
• Perform other tasks as assigned by management.

Working Location

807, Antel Group of Companies. 2301 Antel 2000, 121 Valero Street Salcedo Village 1200, Makati City, Philippines